Feedback on potential FW update
*
Dear Customer,
I am very sorry for my late reply to your inquiry.
Actually F770&F750 models did not add more than 48 hours as an option because we worried about battery drain.
However, if an external battery is used, it is well understood that the unlimit option is necessary.
We are only proceeding with firmware updates when absolutely necessary.(such as fix bug and add features only)
Next time when we update firmware for F750&F770, we will add the options you mentioned.
I will also forward your opinion to the relevant department for review.
I’m really apologize again for the late.
When I get any update for it, I’ll let you know.
Thank you.
THINKWARE.
Sent: Thursday, January 31, 2019 11:47 PM
To: 김 예지 <
yjkim11@thinkware.co.kr>; 고객만족 <
cs@thinkware.co.kr>
Subject: Thinkware support
Good day
I’m coming back on my (below) emails of july 2018 & dec 2017
Although I’m still very happy about my cameras, I find the lack
Of support and feedback from thinkware very disappointing.
You never even took the time to reply to any of the below emails.
That’s not the right way to treat a loyal customers in my opinion.
Pleased ti have your feedback on this
Regards
Sent: 13 July 2018 13:51
To: '김 예지' <
yjkim11@thinkware.co.kr>
Subject: RE: Q About thinkware F750 & F770
Good day.
We spoke by email in november 2017 (see below)
I was wondering if any further developments are expected ?
I get the feeling that thinkware only really cares about their latest products
And very quickly abandon the older models.
Plsd to hear
Sent: 05 December 2017 14:02
To: '김 예지' <
yjkim11@thinkware.co.kr>
Subject: RE: Q About thinkware F750 & F770
Thanks for your reply, although highly disappointing
I get the feeling (and with me quite a few other thinkware users) that
You are not much in touch with what the customers want, and on top
It seems you are only concentrating on the newest models when it comes to updates
If you are truly interested in customer feedback then suggest you
Visit here once in a while
https://dashcamtalk.com/forum/forums/thinkware.82/
Kind regards
From: 김 예지 [mailto:
yjkim11@thinkware.co.kr]
Sent: 28 November 2017 02:32
Subject: RE: Q About thinkware F750 & F770
Dear Customer,
Thank you for contacting THINKWARE.
For now, we have no plan about that, but we’ll consider it.
Thank you for your opinion.
Thank you.
THINKWARE.
Sent: Thursday, November 23, 2017 1:09 AM
To: 고객만족 <
cs@thinkware.co.kr>
Subject: Q About thinkware F750 & F770
Good day.
I would really appreciate it if the parkmode could be set without limit (instead of max 48hrs)
This is possible on the F800, so surely this must be possible on the other models?
I am very happy with your products (I have both the f750 & f770 dual in my car, creating a 360° view),
but this is a majors disadvantage , especially since I use an external battery which easily gives me 3 days of power.
Pleased to hear.
Kind regards,