I purchased two Thinkware F750 Dashcams about 20 months a go and one of the Dashcams locked up during a firmware update. I called Thinkware customer support and spoke to a guy called Kevin and he advised me I basically have a brick and there is nothing they can do as the Dashcam is out of warranty. Kevin explained they do not have a service center in North America and my Dashcam is an expensive paper-weight. I asked repeatedly if there was anything he could and he no we cannot help you. I asked if he thought it was acceptable that they sell expensive products that cannot be repaired and he said he agreed that it is not acceptable. I told Kevin that I would let other people know who are thinking about buying a Thinkware product that there is no repair option available after the warranty has expired and he said that you are not allowed to do that. The F750 has been a great camera until it stopped working but please be very careful if you are thinking about buying a Thinkware product as they will not help you if you have issues after warranty. My camera locked up during the firmware update and Kevin said this is unusual and never happens..................Buyer beware