Thanks, I will try that, it's been very confusing and frustrating as we are an Apple family and the misses managed it on hers :)
Off to a friends with a windows laptop/PC in the morning by the sounds of it. Will keep you updated.
I was bought the above camera for my birthday by the misses for when I emergency respond in my car. She has the same model and it works fine, she vaguely remembers having to do something on her laptop prior to it working but is unable to remember specifics. ( macbook BTW)