I just got my new BlackVue DR500GW-HD today and set it all up and tested it out. I love it, but when I tried to open the files through the software on my PC, they don't show up listed on the right as they should. I am not sure why.
I have the correct file location set (it's looking in the record folder on the sd card). And, I can access and play the recording video file through other media players and see the other 2 file types in the folder. But, they do not show up in the software.
I've toggled the N, E, P for different recording modes back and forth. I also restarted after install. and tried to reinstall the software. They still don't show up.
I tried searching the forum for anyone who had a similar problem, but couldn't find any. Can anyone help me please?
I have the correct file location set (it's looking in the record folder on the sd card). And, I can access and play the recording video file through other media players and see the other 2 file types in the folder. But, they do not show up in the software.
I've toggled the N, E, P for different recording modes back and forth. I also restarted after install. and tried to reinstall the software. They still don't show up.
I tried searching the forum for anyone who had a similar problem, but couldn't find any. Can anyone help me please?