SG9665GC v2: Consistent corrupted recordings

[sonnel]

Hey guys,

I've been using my SG v2 for around 4 months now. Everything has been working fine, apart from when I attempt to open a recorded video file that is not 'complete'. For example, if I have the SG set to 5 minute intervals, and I have a 12 minute trip, the file with the 2 minutes will not play when I open it on my PC, but the first two 5 minute files would be fine.

My brother has the same dashcam, and I noticed that his dashcam would not turn off as soon as he turned off his car (the lights on the dashcam would linger for a bit longer), whereas when I turned off my car, my dashcam would shut off straight away (lights would not linger). This is how I realised that it was not normal for the last couple minutes of my trips to be un-playable.

I have recently updated the firmware, however this problem has occurred since day 1, and still happens even after the firmware update.

Any help or advice would be great, thank you!

 

[Harsh]

Seems to be a faulty capacitor.

@jokiin will help you out once he sees this.

 

[niko]

Supercaps fault most likely.

 

[jokiin]

that's a hardware fault, please go to the support page of our website and open a support ticket and I can arrange to have it replaced for you

 

[sonnel]

Thanks guys, I opened a support ticket and hopefully will get a reply soon.

 

[jokiin]

Thanks guys, I opened a support ticket and hopefully will get a reply soon.

check your spam filter, replied about a minute after your ticket came in this morning

 

[sonnel]

yep my mistake its in there, thanks!

 

[jokiin]

yep my mistake its in there, thanks!

all good, if you can back to us with the info requested asap we can look at getting the replacement out with today's deliveries for you

 

[sonnel]

Email has been sent, thank you for the quick responses!!

 

[jokiin]

Thanks, replacement will be sent out today