Thanks for all your input. I guess my issue that doesn't make sense to me is during the day in natural light, why would the color be so out of whack? there is no IR going on during day. During the evening, I do see 2 red lights on each side of the IR lens. I assume those are the IR lights? But they are still visible. Here is an email response I got from tech support regarding off color on the IR camera during playback.
Dear Min Huebner,
Good day and thank you for choosing BlackVue.
Is that for both camera or just the internal camera?
Please do the following steps to upgrade the firmware (factory reset/troubleshooting) and see if this will solve the issue.
1. Turn off the dashcam and take out the SD card. Connect it with the computer by using the micro SD card reader.
2. After getting the backup your necessary recordings saved on the SD card, format it as FAT32[windows] / MS-DOS(FAT) [MAC] using the format tool in BlackVue PC Viewer program (please refer to the attached pics).
3. Download the latest firmware for your dashcam model from our website :
https://www.blackvue.com/downloads/#1460710341510-e242903f-5343
4. Unzip the downloaded firmware and copy the "BlackVue" folder into the SD card.
5. Insert the SD card in the dashcam and power it up.
If the issue recurs, please send us the "Config" and "System" folders from the BlackVue folder inside the SD card.
Thank you
Best Regards
BlackVue Support Team
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