Hello friend,
1, I confirm that I received your original file and I forwarded it to DDPai engineer and furthermore, I already got answer from them.
2, DDPai engineer confirmed the video image is indeed NOT normal, the reason is, "the squared area" is actually mosaic, because mini3's acutance and sharpness is high and accordingly it consumes high code rate, if there are too many details in the environment, for example, too many tree leaves, then it leads to "code rate is not enough".
3, DDPai engineer confirm that they are working on new firmware and expect the new version can be released as sooner as possible.
4, Thanks for your reporting and accordingly the problem can be lucikly solved, accordingly, I am more than happy to offer you special discount if you need to buy new DDPai camera in future (although your current mini3 was not bought from me
1, DDPai engineer will fix it as soon as possible, your patience waiting will be appreciated.I have 2 DDpai Mini 3's and I exhibit that pixelation/distortion when there are lots of trees and details, it is very annoying and the footage becomes useless. I am really doubting my purchase . I hope the engineers are really working on this as the camera has the hardware to do better! When its clear and no trees and etc the footage is very good, so please fix it asap.
Thank you
Hello friend,
Sorry about the inconvenience caused to you.
We have feedback this issue to our R & D team, The reason why the video is not clear is that the driving environment is very complicated and there are many tree around the car, the sunlight reflect on the camera lens.
It's not a hardware issue and we will improve it by next firmware version.
Please wait for more days, because we need time to test it.
You understanding will be highly appreciated.
Best regards
Shirly
DDPAI Customer Service Team
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