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Hello, I am sorry to see that you have experienced an issue logging into your account. Please can I ask you to contact us on support@nextbase.co.uk, so that we can assist with this. We look forward to hearing from you.

Hello, I am sorry to see that you have experienced issues with your camera. It would be very strange for you to experience issues with 3 of your devices. This would suggest that there may be something else going on within the setup. Please contact us, via e-mail, so that we can look into...

Hello, I am sorry to hear that you have experienced freezing issues with your device. Please can I ask you to contact our support team via phone or e-mail, so that we can assist with this. Our contact details can be found on our website. I will include a link below...

Hello, I am sorry to hear you have an issue with your Rear Camera, we would need to perform some troubleshooting steps as a firmware update should not fault a Rear Camera. Please can you contact us at support@nextbase.com with your information so we can assist further? We would never...

Hello Skylar, We are able to assist with replacing the battery in your device. The replacement process is relatively straight-forward, but does require a small amount of soldering to carry out. If you feel comfortable soldering a new battery into the Dash Cam yourself, you can contact our...

Hello, I am sorry to see that you believe there may be an issue with your battery. I would recommend carrying out the battery test that Shaky has kindly posted above. You are welcome to contact our support team, via e-mail or phone to discuss the battery test result.

Hello, I am sorry to see that your adhesive pad has failed. This is not what we would expect. Please contact our support team via e-mail or phone so that we can assist with this. We look forward to hearing from you.

Hello, I am sorry to see that you have experienced an issue with your device. I can see that you have mentioned contacting our support team. I am sorry to see that you feel we were unable to help. I am more than happy to look into this for you, please can I ask you to reply to the open...

Hello, Thank you for your post. When the camera is permanently powered by the vehicle, parking mode will activate and shut the camera down into a standby mode, once the vehicle has been stationary for around 5 minutes. I hope this helps. Do not hesitate to contact our support team, if you...

Hello, Thank you for your post. I can see that you are looking for some information on the parking mode feature and how to power the device in your vehicle. Please find two links below that should help here...

Hello, I am sorry to see that you have experienced an issue with your 622GW. I can see that you have been advised to replace the camera by one of technical support team members. Please can I ask you to contact us vie e-mail or phone so that we can look into this for you. I look forward to...

Thanks for your update, if you need any further assistance please feel free to drop me a note or give us a call on 02920 866 429 (UK). Kind regards, Millie Nextbase Technical Support

Hello, I'm sorry to hear that that hasn't resolved the issue for you. I'd recommend updating to the latest app version 2023.1.0. This should be available to you in the next few days, if not already. If the dashcam is within warranty, I'd recommend getting it exchanged with the retailer...

Hello, I'd recommend checking that the SD card you are using is a compatible Nextbase SD card and has been formatted. I'd also recommend checking that your 522GW is on firmware version R23.7. For a permanently live fuse we do recommend using Parking Mode to ensure the battery drainage is...

Hello, Thanks for your post, I'm sorry to hear that you're having some issues with your Wi-Fi connection. Please can you confirm if you've followed all the steps in the below? https://nextbase.zendesk.com/hc/en-150/articles/360017964337-Can-t-connect-to-MyNextbase-app-on-smartphone If so...

Hello, Thanks for your response, please be aware that we only work Monday to Friday on this forum. It does indeed sound like the battery needs replacing. We can provide a new battery for you directly and we offer two battery services. I've provided the details below: To minimise the time you...

Hello, I'm sorry to hear that you're struggling to connect to the Wi-Fi, I'd recommend deleting the connection and re-connecting. Please follow these instructions: https://nextbase.zendesk.com/hc/en-150/articles/360017964337-Can-t-connect-to-MyNextbase-app-on-smartphone Please let me know if...

Hello, Thanks for taking the time to post your questions, hopefully I can help below: 1. Unfortunately there is not a way yet to remove the adverts from the home screen of the app. I've passed on your feedback to our Development Team to action. You can turn off the marketing notifications in...

Hi, SD cards only have limited lifespans. In our manuals we recommend formatting every 2-3 weeks to prolong the life of the card. Without this regular formatting, or if the card is non-compatible or damaged, the card could corrupt which would cause a failure of data writing. Symptoms of SD...

Hello, As you've been through all the troubleshooting steps, unfortunately it sounds like the rear camera port on the dashcam itself is faulty. We are unable to repair or replace the rear camera port and as the dashcam is outside of warranty, the best way forwrd would be to replace the...