312GW wifi problems

twin-k84

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Nextbase 312GW
Hi all, I have just got my new dash cam and I have to admit I'm quite disappointed!
I'm unable to preview/download the videos from the Nextbase 312GW to my mobile. When I activate the WiFi mode, phone connects OK, then I load the Cam Viewer, it displays the live cam preview but when going to "View Dash Cam Videos" the app freezes and disconnects the device. The dash cam itself also froze. This is a brand new device and it was one of the main features I wanted. Any help would be greatly appreciated.

My mobile phone - Samsung Galaxy S6 Edge, Android 7.0
Nextbase 312GW - firmware version 4.4, release 6.4
Cam Viewer - v 2.3.4 (1028)
 

NextBase Support

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Great thank you so much - it shouldn't be freezing like that once we know the details I will fill in a bug report ad get it off to the App developer.
 
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twin-k84

twin-k84

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Sorry for late reply - so it seems its version 4.4
Thanks for your help Tiffany

20180511_071730.jpg
 

mrmagicpants

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So I have got the 312GW and it to keeps freezing.
I've checked the firmware and it is all up to date. R06.9

When I go into Wifi and try to view stored images it searches then loses connection. When I switch wifi off it has a frozen image of the video.

I'm using a 32Gb Class 10 SD Card
 

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Tony lovelock

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Just a suggestion but have you tried re setting the dashcam via settings within the dashcam? Or not if then downgrade back to the previous firmware
 

mrmagicpants

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Just a suggestion but have you tried re setting the dashcam via settings within the dashcam? Or not if then downgrade back to the previous firmware
It's the same firmware that was installed. Nothings changed.

I'll try the reset thanks
 
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