322GW & Click on Rear view Camera accessory

[KitttyCorsa]

Hi

I have the above cameras and i'm experiencing a problem with the PIP view on the main unit.
When I switch on, I am unable to view the rear camera, however I do get a white box which flashes in the location of where the rear view photo would appear... it then disappears
Ive gone through the troubleshooting of removing & formatting SD card etc (its a Nextbase 32GB Pro U3 V30 card), cleaned connectors, updated firmware (R19.1) and the problem with this add on still continues.

Many thanks

 

[Nextbase Support]

Hello,

I'm sorry to hear that you're experiencing problems with your rear camera. I would recommend the following:

1. Please remove the SD card, then press the reset button on the underside of the Dash Cam. Then, without the SD card inserted, please plug in the rear camera. Then turn on the front camera. Does it now start normally? Can you now see the rear camera image?

2. Clean all of your rear camera connectors with an alcohol wipe to ensure that they're clean and free of debris.

3. Ensure the Rear View Camera is fully inserted, and there's nothing lodged inside the 322GW port.

4. Format your SD card. You can re-format the card by two methods;

1) On the Dash Cam Itself
2) On a Computer

1) On the Dash Cam:
a) Turn on the Dash Cam
b) Stop it recording
c) Open Settings
d) Go into Setup
e) Click 'Format'
f) Follow the instructions.

2) On a Computer:
a) Plug the SD card into the SD card port, or plug the provided USB cable into the port on the top of the camera.
b) When the drive appears, right click on the drive.
c) Select 'Format' (Windows) or 'Erase' (Mac)
e) Do not click the 'Quick Format box'. Please ensure it's formatted as exFAt or FAT32.
f) Follow the instructions.

Please be aware that formatting the SD card will delete all the data on the card, so if you wish to keep any footage, please copy this across to a computer before you start the formatting process.

We recommend reformatting the SD card every 2-3 weeks to prolong the life of the card.

Kind regards,
Millie- Nextbase Technical Support