Hello,
Please remove the SD card, then press the reset button on the underside of the Dash Cam. Then, without the SD card inserted, please turn on the Camera. Does it now start normally?
Once stared, please check the firmware version:
1) Turn the Dash Cam on
2) Stop it recording (by pressing the red circle)
3) Go into Settings (the button in the top left)
4) Go into Setup settings
5) Scroll across to ‘System Info’
6) Look at the Firmware number RXX.XX.
It should be on R19.1.
I'd also recommend a computer format of the new Nextbase SD card:
a) Plug the SD card into the SD card port, or plug the provided USB cable into the port on the top of the camera (select UPDATE on the cam's screen).
b) When the drive appears, right click on the drive.
c) Select 'Format' (Windows) or 'Erase' (Mac)
d) Do not click the 'Quick Format box'. Please ensure it's formatted as exFAt or FAT32.
e) Follow the instructions.
Please be aware that formatting the SD card will delete all the data on the card, so if you wish to keep any footage, please copy this across to a computer before you start the formatting process.
We recommend reformatting the SD card every 2-3 week on the camera itself to prolong the life of the card.
Regards,
Millie- Nextbase Support
