I have just received from Nextbase a new GW322 & rear cam kit, as soon as I plug in the rear cam it freezes, it’s already running the latest firmware.
Hello,
I'm sorry to hear that you're experiencing problems with your rear camera. I would recommend the following:
1. Please remove the SD card, then press the reset button on the underside of the Dash Cam. Then, without the SD card inserted, please plug in the rear camera and then turn on the front Camera. Does it now start normally? Yes- then it's the SD card.
2. Clean all of your rear camera connectors with an alcohol wipe to ensure that they're clean and free of debris.
3. Ensure the Rear Window Camera cable is fully inserted where the cables join- it should click when it's fully connected together.
4. Ensure your Dash Cam's Firmware is on R19.1 (322GW).
4. Ensure you're using a suitable U3 SD card. I'd recommend a Dash Cam compatible U3 SD card, specifically designed for Dash Cam or CCTV usage. Using a dash cam compatible SD card instead should then allow your Dash Cam to function as designed. For guaranteed functionality and warranty, I'd suggest a Nextbase SD card.
5. Format your SD card. You can re-format the card by two methods;
1) On the Dash Cam Itself
2) On a Computer
1) On the Dash Cam:
a) Turn on the Dash Cam
b) Stop it recording
c) Open Settings
d) Go into Setup
e) Click 'Format'
f) Follow the instructions.
2) On a Computer:
a) Plug the SD card into the SD card port, or plug the provided USB cable into the port on the top of the camera.
b) When the drive appears, right click on the drive.
c) Select 'Format' (Windows) or 'Erase' (Mac)
e) Do not click the 'Quick Format box'. Please ensure it's formatted as exFAt or FAT32.
f) Follow the instructions.
Please be aware that formatting the SD card will delete all the data on the card, so if you wish to keep any footage, please copy this across to a computer before you start the formatting process.
It's crucial to format every 2-3 weeks.
Thanks,
Millie- Nextbase Technical Support