Dashmellow
Well-Known Member
- Joined
- Sep 22, 2013
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I've placed several orders with Banggood now and my experience with them, especially something that happened recently compels me to offer a big shout-out and endorsement.
My first order from them five months ago, some Mobius replacement parts, super-caps and accessories arrived in less than 10 days here in northeastern USA in good shape all the way from their China warehouse. Since then I've placed several other orders and while they took longer to get here the experiences were positive and they seem to be really good about communicating and following up with orders. The products have generally been of decent quality and met my expectations of what I was going to receive. They also ship stuff promptly, usually within 24 hours. Everything I've ordered has been in stock that their web site said was in stock. (I know, some people haven't been so lucky with this.)
One time, I had a minor problem that I've since learned many others had too. I ordered some neodymium magnets and the order showed four magnets in the photo and definitely gave the impression that you were going to receive four with the order. The package I received only had one in the envelope so I dropped them a brief email about it. They replied very promptly to explain that the offer was really only for one piece. So what did they do? They sent me one new magnet free of charge, a friendly note and refunded the original purchase price! How cool is that?! I've seen in the comments sections on the site that others have had the same problems with how many items are in each of their offers. Since then they seem to have taken steps on their web site to clarify how many magnets are included in each offer.
OK, so now to the reason for this post. Recently, I ordered a Mobius Wide Angle Lens module from them and when it finally arrived it had a problem where the upper right corner was out of focus and generally it had not such great overall image quality. Several people here at DCT and on the RCgroups forum have offered instructions on how to place a shim between the lens and the sensor to remedy the problem and I thought if I tried that and refocused the lens everything would be fine. Installing a shim is a fussy repair job but it went very smoothly and indeed it did fix the out of focus upper right corner but even after carefully trying to refocus the lens several times it began to become clear that something else wasn't quite right. The images were nowhere as clear and sharp as my other Mobius cameras. There was a strange subtle granular fuzziness, especially in certain sections of the image. I began to suspect that something else was wrong. Eventually, it became clear that there was probably something wrong with the sensor module itself. I thought maybe I damaged the sensor during the shim repair but review of older video samples confirmed the issue existed since the beginning.
I figured that I was out almost 30 bucks over this bit of bad luck but finally I decided to contact Banggood and see what they might do so I sent them a brief email with several full size screen shots explaining my troubles and my efforts to fix it. I wasn't keen on spending the money to ship the defective module back to China so I almost didn't bother to contact them.
Maybe it was because it was the weekend or maybe they were mulling over how to respond because I had no reply from them for several days. Then finally I got a really nice friendly email two days ago where they said, "We are so sorry....we are willing to send you the new. Will this suit you?" In other words, they were not going to ask me to send the old unit back and offered a replacement, no strings attached. Amazing! This doesn't happen that often in my experience buying from Asia. The only thing they asked of me in the confirmation email they followed up with was, "Could you please kindly wait it with patience?"
Banggood stands behind what they sell after the sale and they know the value of good customer service. Instead of being disappointed or pissed off I have become a loyal customer who will continue to buy from them and recommend them.
My first order from them five months ago, some Mobius replacement parts, super-caps and accessories arrived in less than 10 days here in northeastern USA in good shape all the way from their China warehouse. Since then I've placed several other orders and while they took longer to get here the experiences were positive and they seem to be really good about communicating and following up with orders. The products have generally been of decent quality and met my expectations of what I was going to receive. They also ship stuff promptly, usually within 24 hours. Everything I've ordered has been in stock that their web site said was in stock. (I know, some people haven't been so lucky with this.)
One time, I had a minor problem that I've since learned many others had too. I ordered some neodymium magnets and the order showed four magnets in the photo and definitely gave the impression that you were going to receive four with the order. The package I received only had one in the envelope so I dropped them a brief email about it. They replied very promptly to explain that the offer was really only for one piece. So what did they do? They sent me one new magnet free of charge, a friendly note and refunded the original purchase price! How cool is that?! I've seen in the comments sections on the site that others have had the same problems with how many items are in each of their offers. Since then they seem to have taken steps on their web site to clarify how many magnets are included in each offer.
OK, so now to the reason for this post. Recently, I ordered a Mobius Wide Angle Lens module from them and when it finally arrived it had a problem where the upper right corner was out of focus and generally it had not such great overall image quality. Several people here at DCT and on the RCgroups forum have offered instructions on how to place a shim between the lens and the sensor to remedy the problem and I thought if I tried that and refocused the lens everything would be fine. Installing a shim is a fussy repair job but it went very smoothly and indeed it did fix the out of focus upper right corner but even after carefully trying to refocus the lens several times it began to become clear that something else wasn't quite right. The images were nowhere as clear and sharp as my other Mobius cameras. There was a strange subtle granular fuzziness, especially in certain sections of the image. I began to suspect that something else was wrong. Eventually, it became clear that there was probably something wrong with the sensor module itself. I thought maybe I damaged the sensor during the shim repair but review of older video samples confirmed the issue existed since the beginning.
I figured that I was out almost 30 bucks over this bit of bad luck but finally I decided to contact Banggood and see what they might do so I sent them a brief email with several full size screen shots explaining my troubles and my efforts to fix it. I wasn't keen on spending the money to ship the defective module back to China so I almost didn't bother to contact them.
Maybe it was because it was the weekend or maybe they were mulling over how to respond because I had no reply from them for several days. Then finally I got a really nice friendly email two days ago where they said, "We are so sorry....we are willing to send you the new. Will this suit you?" In other words, they were not going to ask me to send the old unit back and offered a replacement, no strings attached. Amazing! This doesn't happen that often in my experience buying from Asia. The only thing they asked of me in the confirmation email they followed up with was, "Could you please kindly wait it with patience?"
Banggood stands behind what they sell after the sale and they know the value of good customer service. Instead of being disappointed or pissed off I have become a loyal customer who will continue to buy from them and recommend them.
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