Quoc Huynh
New Member
- Joined
- Jul 13, 2017
- Messages
- 6
- Reaction score
- 1
- Country
- Viet Nam
I purchased 500 pcs biker pro from bulllet hd as an OEM product to sell in my country on late of 2015 . However, after about 50 pcs were sold to customer, there're alot of feedback about product quality, it got a lot of problem:
1/ Video file corrupted
2/ Time/Date of video were not correct, all were changed to 2014 as default
3/ Waterproof level is not good enough, there's fog on the len after the bike was ride in heavy rain. Some device got water inside the controller (aliean head)
4/ Wifi feature on this product is useless, just use it to calibrate the angle of the len, can not use wifi to download or play video because the speed connection is very slow and not stable
5/ Sometime it started with 2 red LED on the controller always ON ( 2 eyea of the alien head) in stead of slow flashing for recording
6/ Sometime time it could not auto turn off although the bike's engine was off already
After i had a lot of complain to bullethd company for over 1 year, they still did not give me any solution to fix it, until April this year, i need to fly to their booth in Hong Kong fair to ask for support. They told me they would upgrade for us from biker pro to biker pro plus by changing aluminum housing for camera lens and adding the plastic cover for main controller. I need to pay 15 USD/pc for this upgrade and all shipping fee (WTF???). They confirmed that just change the housing of the camera len only, pcba still the same, so i dont think other problem can be fixed, that just can fix the 3rd problem about waterproof level. I am going to destroy about 450 pcs still in stock then recording a video and send to them.
THIS PRODUCT AND AFTER SALE SERVICE OF THIS COMPANY IS SUCK. PLEASE DONT BUY IT.
1/ Video file corrupted
2/ Time/Date of video were not correct, all were changed to 2014 as default
3/ Waterproof level is not good enough, there's fog on the len after the bike was ride in heavy rain. Some device got water inside the controller (aliean head)
4/ Wifi feature on this product is useless, just use it to calibrate the angle of the len, can not use wifi to download or play video because the speed connection is very slow and not stable
5/ Sometime it started with 2 red LED on the controller always ON ( 2 eyea of the alien head) in stead of slow flashing for recording
6/ Sometime time it could not auto turn off although the bike's engine was off already
After i had a lot of complain to bullethd company for over 1 year, they still did not give me any solution to fix it, until April this year, i need to fly to their booth in Hong Kong fair to ask for support. They told me they would upgrade for us from biker pro to biker pro plus by changing aluminum housing for camera lens and adding the plastic cover for main controller. I need to pay 15 USD/pc for this upgrade and all shipping fee (WTF???). They confirmed that just change the housing of the camera len only, pcba still the same, so i dont think other problem can be fixed, that just can fix the 3rd problem about waterproof level. I am going to destroy about 450 pcs still in stock then recording a video and send to them.
THIS PRODUCT AND AFTER SALE SERVICE OF THIS COMPANY IS SUCK. PLEASE DONT BUY IT.
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