Cessna CJ4
Member
- Joined
- Sep 28, 2017
- Messages
- 98
- Reaction score
- 34
- Country
- United States
- Dash Cam
- Blackvue 750s Dual | Two Cellink B | 4G LTE 815S Aircard
Purchased almost $900 in Car Camera gear last month. Thus far, I've had nothing but problems from BlackVue's camera and its technical support which is for all practical purposes non-existent. I bought the BlackVue 650S dual channel system and very little has worked out as advertised. What makes matters much worse is the fact that Noman at Blackvue refuses to even reply to my emails anymore.
When Noman does reply, he apparently does not read the original question because he often leaves questions completely unanswered, or he replies with the same thing he previously stated - as if he's not paying any attention to the content or context of the original complaint or problems with the camera. It is highly frustrating dealing with a company that has such poor customer support. I cannot believe the level of carelessness with which Blackvue brings to doing business - especially in an online market where credibility and integrity mean everything.
Very Inconsistent Cloud Connections
I use a Netgear 815S hotspot through ATT. The hotspot has a great connection to its network from where I live, yet the 650S continually drops its connection to the hotspot. I test for both hotspot connectivity and camera connectivity and always find the hotspot powered on and connected to the ATT network with a strong signal.
Very Slow (Useless) Video Downloads From Cloud
What's the point in advertising a Cloud Enabled Wifi Camera when it won't upload the video stream through the hotspot to the cloud efficiently. Either that or the Cloud Server (an Amazon server) is highly de-optimized for providing such a service. Either way, playing recorded videos from the Blackvue cloud is for all practical purposes useless because it is so slow and when it is not slow, it is very inconsistent in delivery of the full 1 min stream without hanging the Cloud Viewer app.
Being Charged for Recorded Videos that Never Downloaded
When a recorded video loads but does not fully stream to the Blackvue Cloud Viewer app, my account still gets dinged for a downloaded or viewed video. Since Blackvue only allows 100 downloads or views per month, I end up with a completely useless "Cloud Enabled" camera as the App tells me that I've exceeded the number of downloads or views for the month. It is completely unfair and untrue because the Cloud Server never fully delivers the video stream. So, I end up having to repeat attempts to download and/or view the same video over and over again without success.
In-App Purchases Charged to Card That Do Not Appear in Blackvue Account
This one is truly egregious and it is borderline theft. My first in-app purchase of 1440 live view minutes went through immediately last month. I then made a second purchase this month through the same iTunes account. This time nothing shows up in the Blackvue Cloud Viewer as having been purchased and iTunes generates no immediate receipt like the last purchase. I wait several hours, still no receipt from iTunes and no additional minutes added to my Blackvue account in the App.
I then contact Apple/iTunes support and they tell me to "Report" the problem. Yet, there is no receipt having been generated. I then go back in and attempt another purchase of 1440 live view minutes believing that the first transaction simple fell through as there was no receipt generated. Immediately, the second purchase goes through, a receipt is generated and sent to me via email and 1440 live view minutes instantly appears in my Blackvue account on the App. Clearly, by this time I felt that the first attempt simply fell through and would not go through.
The following day, I get an email receipt showing TWO (2) charges to my card. Each one for 1440 live view minutes! Yet, the Blackvue Cloud Viewer (both PC and iPhone) only shows one unit of 1440 minutes, not 2880 minute which it should have shown. I put all of this in an email and sent it to Noman at Blackvue. After TEN DAYS I get no answer. Nothing. Dead silence. I contact Apple/iTunes, report the problem and they credited my card.
MapView Will Not Display in Cloud Viewer
The map displayed for one week. After that nothing. The error message is: "Error Loading MapView, an internet connection is required." Yet, my computer has a clean 1Gbps connection and I get more than 120Mbps to over 1,000 miles away and 40Mbps to over 7,000 miles away and low latency. So, there is no internet connectivity problem on my box. I sent this problem via email to Noman at Blackvue and he basically repeated the same things, telling me to do what I've already done which never provided any solution. It is like he's not paying attention or simply does not carefully read the emails.
I keep telling Blackvue that I think their product concept is a good one. I keep telling them that I like the concept of being able to view live video streams from a cloud server from anywhere I have a connected device. I keep giving them chance after chance to get their act together, but it seems like Blackvue could simply care less after the sale is made. They seem like a company that does not understand the importance of customer support and fixing problems that cause customers good reason to doubt the product and the company.
Has anyone else experienced this level of total neglect from Blackvue other than me?
When Noman does reply, he apparently does not read the original question because he often leaves questions completely unanswered, or he replies with the same thing he previously stated - as if he's not paying any attention to the content or context of the original complaint or problems with the camera. It is highly frustrating dealing with a company that has such poor customer support. I cannot believe the level of carelessness with which Blackvue brings to doing business - especially in an online market where credibility and integrity mean everything.
Very Inconsistent Cloud Connections
I use a Netgear 815S hotspot through ATT. The hotspot has a great connection to its network from where I live, yet the 650S continually drops its connection to the hotspot. I test for both hotspot connectivity and camera connectivity and always find the hotspot powered on and connected to the ATT network with a strong signal.
Very Slow (Useless) Video Downloads From Cloud
What's the point in advertising a Cloud Enabled Wifi Camera when it won't upload the video stream through the hotspot to the cloud efficiently. Either that or the Cloud Server (an Amazon server) is highly de-optimized for providing such a service. Either way, playing recorded videos from the Blackvue cloud is for all practical purposes useless because it is so slow and when it is not slow, it is very inconsistent in delivery of the full 1 min stream without hanging the Cloud Viewer app.
Being Charged for Recorded Videos that Never Downloaded
When a recorded video loads but does not fully stream to the Blackvue Cloud Viewer app, my account still gets dinged for a downloaded or viewed video. Since Blackvue only allows 100 downloads or views per month, I end up with a completely useless "Cloud Enabled" camera as the App tells me that I've exceeded the number of downloads or views for the month. It is completely unfair and untrue because the Cloud Server never fully delivers the video stream. So, I end up having to repeat attempts to download and/or view the same video over and over again without success.
In-App Purchases Charged to Card That Do Not Appear in Blackvue Account
This one is truly egregious and it is borderline theft. My first in-app purchase of 1440 live view minutes went through immediately last month. I then made a second purchase this month through the same iTunes account. This time nothing shows up in the Blackvue Cloud Viewer as having been purchased and iTunes generates no immediate receipt like the last purchase. I wait several hours, still no receipt from iTunes and no additional minutes added to my Blackvue account in the App.
I then contact Apple/iTunes support and they tell me to "Report" the problem. Yet, there is no receipt having been generated. I then go back in and attempt another purchase of 1440 live view minutes believing that the first transaction simple fell through as there was no receipt generated. Immediately, the second purchase goes through, a receipt is generated and sent to me via email and 1440 live view minutes instantly appears in my Blackvue account on the App. Clearly, by this time I felt that the first attempt simply fell through and would not go through.
The following day, I get an email receipt showing TWO (2) charges to my card. Each one for 1440 live view minutes! Yet, the Blackvue Cloud Viewer (both PC and iPhone) only shows one unit of 1440 minutes, not 2880 minute which it should have shown. I put all of this in an email and sent it to Noman at Blackvue. After TEN DAYS I get no answer. Nothing. Dead silence. I contact Apple/iTunes, report the problem and they credited my card.
MapView Will Not Display in Cloud Viewer
The map displayed for one week. After that nothing. The error message is: "Error Loading MapView, an internet connection is required." Yet, my computer has a clean 1Gbps connection and I get more than 120Mbps to over 1,000 miles away and 40Mbps to over 7,000 miles away and low latency. So, there is no internet connectivity problem on my box. I sent this problem via email to Noman at Blackvue and he basically repeated the same things, telling me to do what I've already done which never provided any solution. It is like he's not paying attention or simply does not carefully read the emails.
I keep telling Blackvue that I think their product concept is a good one. I keep telling them that I like the concept of being able to view live video streams from a cloud server from anywhere I have a connected device. I keep giving them chance after chance to get their act together, but it seems like Blackvue could simply care less after the sale is made. They seem like a company that does not understand the importance of customer support and fixing problems that cause customers good reason to doubt the product and the company.
Has anyone else experienced this level of total neglect from Blackvue other than me?