Bluetooth remote buttons not working

SlurmSlurper

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When I installed the A229 Plus, I updated it to the latest firmware (front: v1.3.1_250214, Rear: v1.3.1_241204), and tried to use my old original RM100 Bluetooth remote that I had from my previos A129 Duo camera. The remote paired ok, but pressing the emergency button didn't cause the camera to lock the video (no matter how many times I pressed it), despite the remote's blue LED illuminating each time.

Knowing that the newer BTR200 had been released, I thought support for the older button model with the new camera was probably just flakey, so I ordered the new remote.

However, when the new one arrived, I paired it succesfully, and just like before the remote's led illuminates blue when the button is pressed, but nothing happens, regardless of which button was pressed (emergency, wi-fi or mic).

Has anyone else come across this problem, and if so did you find a solution?
 
Go into the cameras settings and default the camera (there is an option for this). After the camera reboots, press and hold the hard reset button on the side of the camera for about 5 seconds. You will need to pair the remote again, then test.
 
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