Blurry on one side

[danielcs]

Hello,

I have V3 of the Street Guardian SG9665gc. It's a great camera, but the left side of the footage tends to be blurrier than the right. I have the polorizing lens on correctly, and since it's a small car, I wondered if it could be the way the windshiled is curved. Maybe I'm just going crazy

Here are some examples:
1: https://drive.google.com/file/d/0B-Evw_G4kA38TDUwZS16ZnZCZzQ/view?usp=sharing
2: https://drive.google.com/file/d/0B-Evw_G4kA38ZG9DUXl3Y0dvRFE/view?usp=sharing

 

[jokiin]

Can't download your samples right now to check but will have a look once I have computer access again, could be an outside influence or could be a hardware fault

Where are you located?

 

[danielcs]

South Carolina, USA

 

[jokiin]

South Carolina, USA

Ok will check the samples as soon as possible and follow up with you, if there's a hardware issue we'll have that sorted for you asap, @Street Guardian USA will message you shortly with some further details as well

 

[Street Guardian USA]

Hello I’ll send you a private message with an action plan and a special focus chart to confirm things. Check your inbox in the upper right shortly.

 

[Blackout Streetfight]

I've got blurry stuff going on too. Tried to come up with a manner on posting screen caps full-sized as possible - am not sure of the limitations of the pic hosting server or this forum, so I chopped out sections instead of trying to use the entire pic which might not come up the desired full size to be able to show it accurately as possible.

Here we go -

Left side - this is on a bright sunny day this past week. What stands out to me is the oversaturation, overexposure - the light colored vehicles are flat washed out, the streetsign on top of the traffic light pole is unreadable due to the washout.

Right side of same scene -

Focus is improved, overexposure diminished but still present.


48 hours later, on an overcast day, to the left -

Overexposure really diminished, focus still pretty gnarly but improved over the sunlit day.


Right side of same scene -

Not perfect but better than the left side, is all I can say.


Left side pic only - there was nothing but desolation to the right, nothing to look at or focus on.

The big reason I included this shot were the flashing overhead warning lights on the utility vehicle - blue & yellow - were over-saturated in the video - way out of place, didn't look natural at all.

It's like the light gain in the camera went nuts and went wide open -

The lights are crazy looking - like someone dobbed day-glo neon paint over them.

The camera unit itself was never hot - wasn't even warm. It was perfect and good to go when first started using it, but it's deviated away from the stellar performance that was being delivered.

It was suggested on another thread that a re-flash of the firmware would be the method to re-calibrate any settings that have gone rogue - that still the suggested course of action for this also?

 

[jokiin]

will get @Street Guardian USA to follow up with you and check some things, if there's a fault they'll get some purchase details etc and arrange replacement for you

 

[Street Guardian USA]

@Blackout Streetfight
I just sent you a private message with an action plan. Please check your inbox (upper right)

 

[Blackout Streetfight]

will get @Street Guardian USA to follow up with you and check some things, if there's a fault they'll get some purchase details etc and arrange replacement for you

Aye - thanks mucho!

 

[Blackout Streetfight]

@Blackout Streetfight
I just sent you a private message with an action plan. Please check your inbox (upper right)

Thanks for that - will get on it when I get some extra time carved out - mainly dependent on the weather cooperating!

 

[Blackout Streetfight]

@Blackout Streetfight
I just sent you a private message with an action plan. Please check your inbox (upper right)

With the short window of opportunity I had available to mess with the camera, I jumped straight to the firmware change - used the beta, didn't see the latest & greatest posted until just now - didn't touch anything else, didn't mess with windshield or camera lens, just a change of firmware. Set Quality to High, left WDR On, Conditions were clear skies with bright sunshine - blurry vid and extreme light oversaturation issues GONE. Went out for a short spin after dark, rogue pixels I had complained about on another thread, totally gone. Things different noticed is that the vid seems a bit "darker" with richer color than before - something has been changed and tweaked around with this firmware. White objects are a bit overly bright, but not like before - maybe adjusting around with the AE Metering, EV & Contrast will fine tune some of that. The right side of the vid looked a little sharper & crisper than the left - not sure what to think about that. I've been careful around the cam and the lens looks pristine, but am not sure of the recommended way to clean it - I do have optic micro cloth available though.

 

[jokiin]

Yeah make sure everything is clean and see how you go, you can take your time, there's no time limit on getting help, if you find that something isn't right still we'll make sure you get sorted

 

[Blackout Streetfight]

Yeah make sure everything is clean and see how you go, you can take your time, there's no time limit on getting help, if you find that something isn't right still we'll make sure you get sorted

Thanx - I think you may have misunderstood my comment - it's me that has the time issues - I only had a small amount of time to mess with it and try to get something figured out, preferably to the positive before the new week gets started. It's gonna be dang busy around here.

 

[jokiin]

No problem, see how you go for time, we're here to help regardless, whenever that may be