Camera Just Stopped Working

[pdmike]

I noticed I wasn't hearing the voice any more and no red or blue lights were on. I pulled the chip and the last recording was made on 3-24-21. Bluetooth is on and operating. All power plugs are plugged in. The camera wi-fi does not appear to be connected. I don't see the camera network anywhere in my iPhone, Wi-Fi settings.

What should I do to get this bad boy working again?

 

[sdrawkcaB]

First verify power continuity with a multimeter. Possibly the hardwire power adapter has failed, a fuse has blown, a cable has been pinched and or shorted, or a cable connection has come loose. If it's not the power path, then your camera may have completely failed. You can contact BlackVue and ask them what an out-of-warranty repair or replacement would cost, and if such a service option is available.

 

[pdmike]

First verify power continuity with a multimeter. Possibly the hardwire power adapter has failed, a fuse has blown, a cable has been pinched and or shorted, or a cable connection has come loose. If it's not the power path, then your camera may have completely failed. You can contact BlackVue and ask them what an out-of-warranty repair or replacement would cost, and if such a service option is available.

I took it back to the guy who installed it to begin with. He checked the fuses and said they were all OK. I am using a Power Magic Pro. He suspected it had gone bad, so I got a new one which he installed today. It got power to the dashcam. I didn't have the SD chip in the unit when he fixed it. I went home and put the chip in. The power remained on, but the unit would not record any videos. Then the power went out again.

I contacted a tech guy at Blackvue who says I need a firmware update. Sounds good to me, but I have to get power back to the unit before I can do that. I will be seeing installer guy tomorrow to see if he can get the power back. Stay tuned ....

First verify power continuity with a multimeter. Possibly the hardwire power adapter has failed, a fuse has blown, a cable has been pinched and or shorted, or a cable connection has come loose. If it's not the power path, then your camera may have completely failed. You can contact BlackVue and ask them what an out-of-warranty repair or replacement would cost, and if such a service option is available.

My fixit guy says the settings were wrong on the Power Magic Pro. He set them correctly, and the unit appears to be working just fine. I can record and view videos, etc. Now that it appears to be fixed, do you think I should still do a firmware update? I'm reluctant to do that because of all the horror stories I have read on this Forum about failed attempts at firmware updating.

What do you think?