JArcudi
New Member
In May of 2020, I purchased the 422GW camera at a Bestbuy store for approx $220.00 (US). I hardwired the camera to the windshield of my car. On August 23, 2021, I removed the camera from its mount in order to upgrade the firmware. In doing so, I discovered the viewing screen on my device had popped out of the base and it appeared the glue that held it in place had dissolved, most likely from the sun. (Photo attached) The screen appeared to be warped as I was unable to push it back down in place without it popping back up.
I immediately contacted Nextbase. After a lengthy period on "Hold", I finally was able to talk with a person in support who said he would follow up with the company to see how they would be able to handle my issue. Two days later, I was informed by email that they were unable to rectify my issue because I was outside of the warranty period of ONE (1) YEAR!! It should be noted that even though this was obviously a manufacturing defect, they declined to offer any type of remedy due to it being three (3) months over the warranty period.
A second important issue for anyone considering a purchase of a Nextbase camera should be aware of is Nextbase is headquartered in England. Even though you dial a USA number to contact them, the call goes to England or Wales as my call did. Anyone who has purchased at Nextbase camera should be aware there are NO REPAIR FACILITIES IN THE UNITED STATES should your camera develop issues.
Knowing now how this company stands behind their equipment, I would never purchase a Nextbase camera in the future. Some people may say the company was correct in how they handled this situation. But please consider this was not a "cheap" purchase. I think they have more expensive systems than what I paid. If you paid $400-$500 or more for a camera, would you still feel that way when the company informs you "too bad, so sad"?
I immediately contacted Nextbase. After a lengthy period on "Hold", I finally was able to talk with a person in support who said he would follow up with the company to see how they would be able to handle my issue. Two days later, I was informed by email that they were unable to rectify my issue because I was outside of the warranty period of ONE (1) YEAR!! It should be noted that even though this was obviously a manufacturing defect, they declined to offer any type of remedy due to it being three (3) months over the warranty period.
A second important issue for anyone considering a purchase of a Nextbase camera should be aware of is Nextbase is headquartered in England. Even though you dial a USA number to contact them, the call goes to England or Wales as my call did. Anyone who has purchased at Nextbase camera should be aware there are NO REPAIR FACILITIES IN THE UNITED STATES should your camera develop issues.
Knowing now how this company stands behind their equipment, I would never purchase a Nextbase camera in the future. Some people may say the company was correct in how they handled this situation. But please consider this was not a "cheap" purchase. I think they have more expensive systems than what I paid. If you paid $400-$500 or more for a camera, would you still feel that way when the company informs you "too bad, so sad"?