Connection Cancelled, You have cancelled the connection to the Dash Cam

[shwbecker]

After updating the mynextbase app on iOS (I have an Iphone 12 pro, with IOS 14.7.1) I now get the following error, "Connection Cancelled, You have cancelled the connection to the Dash Cam." I have tried to reset my phones connections, I have tried to delete and re-download the app, I have tried to factory reset the 622gw cam, all with no success, just frustration. The firmware on my 6222gw is R06.4. I've tried connecting my 622gw to my MacBook iOS device and no luck there either. Please help. Oh yea, I emailed support the other day, I'm waiting on a response.

 

[Nextbase Support]

Hello,

On your phone, please open the Bluetooth settings and you'll see the camera listed as a connected device. Click the little 'i' next to the dash cam link, and then 'Forget This Device'.
Once successfully forgotten, the app will then be able to connect.

Kind regards,
Millie
Nextbase Technical Support

 

[Rickn55]

Btw there is a new firmware update for the 622 if you're not already aware which addresses the rear camera quality issue. (Firmware 10.3 35.51mb)