Constant SOS - Phone not connected - Warning alert popping up

Dan-Henning

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Hi.

I Just bought a new Nextbase 322GW.

The Phone connects to the camera, I am able to see live videos when i'm parked and I can look at recorded videos and so on.

But every time I'm out driving, once or twice I get the message "SOS-Phone is not connected". It is a big red alert on dashcam screen with a siren that is really annoying. It seems to me that it only loose connection for a second or two, because it is possible to se live video recordings if I stop the car for a test.

I have tried to turn off alerts, but this alert you cannot turn off. Please Nextbase, help me with this one, I'm going crazy!
 

NextBase Support

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Hi Dan,

Thanks for taking the time to message. We're aware of an SOS alert bug on the 322GW and we're currently developing a fix for this. We really appreciate your patience, we'll be releasing the new Firmware to resolve this very soon. We'll also be releasing a major update for the app, which will focus on connection problems.

When the new Firmware + app is released, we'd recommend updating both.

If there's anything else we can do to help, please don't hesitate to get in contact.

Regards,
Millie- Nextbase
 
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Dan-Henning

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Hi Dan,

Thanks for taking the time to message. We're aware of an SOS alert bug on the 322GW and we're currently developing a fix for this. We really appreciate your patience, we'll be releasing the new Firmware to resolve this very soon. We'll also be releasing a major update for the app, which will focus on connection problems.

When the new Firmware + app is released, we'd recommend updating both.

If there's anything else we can do to help, please don't hesitate to get in contact.

Regards,
Millie- Nextbase
Hi

Do you know when this firmware will be released?
 
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