Customer Needs Assistance

Ugh, another person whining and resorting to social shaming. I added a comment to their Youtube pointing to Viofo support and suggesting bad memory card for their reboot issue.

Update: But, it seems the Youtube user insists on removing my comment from their video. They just want to rant.

Sorry you're having trouble with your dashcam. Try contacting Viofo support, they are pretty responsive: https://support.viofo.com/. Rebooting is often caused by a bad memory card. Try a new and reformatted card. I also own the A139 Pro and it's actually pretty good amongst dashcams, due to Sony STARVIS 2 sensor and other features. See aggregate reviews for more info: https://a.co/d/gif6wUU
 
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You know, it would have been better for VIOFO if you had simply made a DM to Bill and pointed this out. You could have even made a post on the video thread and pointed the user to VIOFO support, or even here.
 
mikey94025 said:
I added a comment to their Youtube pointing to Viofo support
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I left an identical comment on the customer’s YouTube video this morning but it was not showing.
 
Is your firmware the newest version? If an update is available, upgrade it and then recheck.
 
lufa6977 said:
You know, it would have been better for VIOFO if you had simply made a DM to Bill and pointed this out. You could have even made a post on the video thread and pointed the user to VIOFO support, or even here.
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I agree. No point redirecting traffic from YouTube to here, somewhat unnecessary and wasting time that could be better spent for users that actually log support tickets with Viofo for issues.
 
AzureL said:
Is your firmware the newest version? If an update is available, upgrade it and then recheck.
Click to expand...

The link in the OP is not his camera, but a post from a Youtube member with an issue.
 
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