Dashcam Mini died after 8 hours

bgreenstone

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I had my Mini installed just before a long road trip from Texas to Colorado. About 8 hours into the drive the Mini simply shut down. I unplugged it and tried pressing buttons, but nothing would bring it back to life. I was convinced either the fuse on the car cable blew or the dash cam itself fried. There was no way to check the fuse until I got home where my tools were.

Well, I got home last night and my first test was to use the cigarette 12v cable. No luck - still dead. Then I took the Mini and plugged it into my computer. After about 15 seconds it suddenly came to life and I was able to see the files - the last file before it died was corrupt. Then I took it back to my car and the dash cam turned on and the app notified me of a software update. I installed it and now it seems to be operating fine again. No telling if it'll die after 8 hours tho.

The odd thing is that right before the trip there was a firmware update which I installed. Perhaps that was a buggy update and they knew it so they pushed out this new update a week later? I'm really disappointed, however, that I couldn't use my dash cam on my 2500 mile journey.


-Brian
 

Harsh

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There was talk about a different Garmin model shutting down on overheating, maybe the Mini does that too, maybe not, speculating.
 
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bgreenstone

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Yeah, my first thought when it happened was that it overheated, but after 8 days it never came back on until I plugged it into my computer.
 

Jabapy

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If it died mid drive i doubt it would be heat related. Unless you closed the windows and turned off the AC and roasted. Also it not turning back on points to something else IMO. Possibly just a bug that they fixed? If it happens again then maybe worth sending it back
 

lacibaci

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Most of the time, when DC crashes there is a log file elog.json that has more information.
 

kamkar1

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log files can some times be hidden on the memory card.
 

lacibaci

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Garmin's elog file is in the root directory on the SD card. Here is an example of one:
JSON:
[
  {
    "unit_id": "XYZ",
    "product_name": "Dashcam 56",
    "build_type": "RELEASE",
    "software_part_number": "006-B3409-00",
    "build_id": "59e1530ff6eacab1e71ed7e22a84bec0276211b4",
    "git_describe": "",
    "uptime_ms": "516025",
    "backtrace": "\n\t0xA0644B16\n\t0xA0643636\n\t0xA06446C0\n\t0xA0E2DDEE\n\t0xA0E2E044\n\t0xA0E2E102\n\t0xA07C96AA\n\t0xA07BFBD8\n\t0xA07BFE5A\n\t0xA079FF98\n\t0xA0E2C4DA",
    "ms_since_epoch": "1562361464000",
    "system_version": "3.00",
    "error_cause": "RTL Trap",
    "proprietary_info": {
      "Core ID": "0",
      "Trap Number": "0x6E5D8017",
      "Message": "../../../../garmin/submodules/external/communications/mtk6630-combo/MT6630_COMMON_Part_Driver/kernel-3.10/drivers/misc/mediatek/connectivity/stubs_garminos.c 184, Coredump triggered",
      "Status": "0x00000000",
      "Registers": "\n\t$00:\t0xA2CFDCC0\n\t$01:\t0xA1541D30\n\t$02:\t0x000000B8\n\t$03:\t0xA1541DD0\n\t$04:\t0x00000000\n\t$05:\t0x00000000\n\t$06:\t0x00000000\n\t$07:\t0x00000000\n\t$08:\t0x00000000\n\t$09:\t0x00000000\n\t$10:\t0x00000000\n\t$11:\t0x00000000\n\t$12:\t0x00000000\n\t$13:\t0x00000000\n\t$14:\t0x00000000\n\t$15:\t0x00000000",
      "Time": "2019-07-05 17:17:44"
    }
  }
]
 
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I put over 4000km on my dashcam mini without issue. Gets warm but nothing bad enough to worry me.

Using their double adapter charger?
 
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bgreenstone

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My Mini died again, so I took it to the store and they swapped it out with a new one. So far it has been working after several fairly short drives. However, after reading reviews on Amazon it seems this problem has happened to others too. A few other people report the camera dying just like mine did, so there may be an inherent issue with the device.
 
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bgreenstone

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There was yet another firmware update today: 7.10. This is the third firmware update in about 2 weeks or so. I guess they’re having issues.
 

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