Hello everyone.
Just like Mad Van and Teezy, I can confirm that the Dashcam Viewer (version 2.3.0) is entirely unusable, relative to iOS13.1.2.
Now like Mad Van, I have contacted a company called ‘TDJ’, which is the Australian distributor for Thinkware.
Their initial response was for the user to “...(turn) the location "ON" and mobile data "OFF" before (connecting) to the dashcam wirelessly...”. They also suggested “...(formatting) the Thinkware SD card (to) see if it makes a difference...”. None of these steps have made any difference, and my F770 is still effectively crippled without App connectivity.
Clearly then, Thinkware has a serious problem on its hands when it comes to after-sales support, or even so much as communicating with its overseas distributors.
I suggested at this point, that it would be a very bad business practice indeed, if it is an intention of Thinkware executives to compel current owners of older model Thinkware dashcams to purchase a newer Dashcam model – simply due to the length of time people must wait for a software release.
I stated further, that the reason for my decision to invest in a Thinkware-branded dashcam in the first instance, is due to the seemingly good quality and reliability of their products. I would like to assume that is not in Thinkware’s corporate interests to squander its accumulated goodwill with Australian consumers – simply on the basis of an ostensibly minor software issue.
Now before I even think of investing in a newer Thinkware dashcam model such as the U1000, I expect to at least be able to continue using my current model, and on this note, I would expect an appropriate update to the Dashcam Viewer App Version 2.3.0 to actually be available on the App Store as a matter of increasing urgency, lest they receive sharply-worded correspondence from the ACCC.
We just have to wait and see. I will keep you all advised in any case, whatever I happen to learn further from Thinkware directly, or its Australian distributor.