DR500GW-HD doesn't always work properly???

[rockyrr]

I am beginning to think I have a defective DR500GW-HD. Here's the problem. About once every 3 or 4 times I turn on my ignition my camera does not work properly. The record and GPS lights do not come on and I never hear the "recording message". All I see when the ignition is turned on is a green light where I would normally see the recording orange light. When this happens, no recording is done and the green light stays on the entire time the ignition is on. When I turn off the ignition, the green light stays on for awhile, then finally goes off. I thought I'd ask here first to see if anyone else has had this problem, and for any other help/suggestions before I return camera.

Thanks

 

[linni]

Check the power plug, it can`t be loose.
Reformat SD card (hold on wifi button for 10 seconds).

Not sure it helps but worth to try.

 

[Mio]

Formatting will not help
Maybe it's the fault
Repair possibly
It is better to contact the seller for replacement

 

[rockyrr]

Thanks for the feedback, folks. I'm sure it's not the power plug and I've tried a new SD with no success. If it was the power plug, why would the green light stay on continuously while I'm driving. I think it's defective.

 

[royaltree1204]

Doesn't it come with a 1 year warranty? Have Pittasoft fix or replace it.

 

[horsepower]

Interesting.... Seems to be similar problem to what I was having here:

viewtopic.php?f=6&t=403

 

[rockyrr]

I'll be returning it for a refund. Too bad, because it took nice videos when it worked.