MichaelB-WA
New Member
Hey guys. I recently ordered a DV688 and a GPS module from Amazon to install on my 2017 Honda Gold Wing. I received the DVR and GPS module in about seven days. It would have come earlier except for the inclement weather we had here in western Washington around Valentine's day.
I installed a 128 gb SD card and set it all up on a table in the garage on Tuesday the 16th. The DVR and cams worked very well. The buttons on the DVR are kind of difficult to use, it takes a lot of well placed pressure in exactly the right spot to activate the switches, not glove friendly at all. But that is probably the price one has to pay for a relatively rain proof DVR.
I encountered a bit of a glitch. With the GPS module connected, it never located any satellites. The GPS Icon on the DVR screen never changed from gray to red as documented in the manual. I kept the unit in an open area outside of the garage for about an hour. No satellites.
I called the support line in Los Angeles. Evidently they don't take voice calls so I sent them a text. Someone got back to me within 15 minutes. However, the texter said that they were not familiar with the DV688. I was surprised. The individual said that they would open a case and their people overseas would contact me but with Covid and the Chinese New Year holidays, the responses may be slower than usual. Oh well. Wait I will.
So, as a pre-emptive strike, I sent an email to their support email address detailing what the issues were. I figured it would not hurt to launch a two pronged approach.
Later that evening, about 9 hours later, I received a text and a few minutes later an email. Don't know who sent the text but the email was from Vicky. The texter asked for a picture of the DVR so they could see the status of the GPS icon. They also suggest that I download and use the GPS player GV player. I never found that player, just a GX player and it is not so hot. It does not show picture in picture of front and rear cams. Documentation is non-existent as well. The texter said that they, not sure who they are, will send me a new GPS module.
Vicky's email confirmed that a new GPS module would be sent to me so I provided an address for her. I did not get a tracking number yet nor did I receive an estimate on when the module would be sent. I was kind of thinking I could just order one from Amazon. It would be delivered by next Monday. But I decided I will wait and see how long it would take them to get me a new module.
So now it is a bit of a waiting game before an installation can begin. I'll keep you posted.
By thw way, I had no idea that the DV688 was an outdated model. Anyone know what the newest version is?
I installed a 128 gb SD card and set it all up on a table in the garage on Tuesday the 16th. The DVR and cams worked very well. The buttons on the DVR are kind of difficult to use, it takes a lot of well placed pressure in exactly the right spot to activate the switches, not glove friendly at all. But that is probably the price one has to pay for a relatively rain proof DVR.
I encountered a bit of a glitch. With the GPS module connected, it never located any satellites. The GPS Icon on the DVR screen never changed from gray to red as documented in the manual. I kept the unit in an open area outside of the garage for about an hour. No satellites.
I called the support line in Los Angeles. Evidently they don't take voice calls so I sent them a text. Someone got back to me within 15 minutes. However, the texter said that they were not familiar with the DV688. I was surprised. The individual said that they would open a case and their people overseas would contact me but with Covid and the Chinese New Year holidays, the responses may be slower than usual. Oh well. Wait I will.
So, as a pre-emptive strike, I sent an email to their support email address detailing what the issues were. I figured it would not hurt to launch a two pronged approach.
Later that evening, about 9 hours later, I received a text and a few minutes later an email. Don't know who sent the text but the email was from Vicky. The texter asked for a picture of the DVR so they could see the status of the GPS icon. They also suggest that I download and use the GPS player GV player. I never found that player, just a GX player and it is not so hot. It does not show picture in picture of front and rear cams. Documentation is non-existent as well. The texter said that they, not sure who they are, will send me a new GPS module.
Vicky's email confirmed that a new GPS module would be sent to me so I provided an address for her. I did not get a tracking number yet nor did I receive an estimate on when the module would be sent. I was kind of thinking I could just order one from Amazon. It would be delivered by next Monday. But I decided I will wait and see how long it would take them to get me a new module.
So now it is a bit of a waiting game before an installation can begin. I'll keep you posted.
By thw way, I had no idea that the DV688 was an outdated model. Anyone know what the newest version is?