Hello,
Welcome to the forum!
This happens when the thumbnails of the clips have not fully loaded in the 'Dash Cam' tab of the mobile app. If you wait for all the thumbnails to finish loading, you should then be able to select a clip to download, and press the download button successfully.
I hope this helps.
Millie
Nextbase Technical Suppo
Hello,
Welcome to the forum!
This happens when the thumbnails of the clips have not fully loaded in the 'Dash Cam' tab of the mobile app. If you wait for all the thumbnails to finish loading, you should then be able to select a clip to download, and press the download button successfully.
I hope this helps.
Millie
Nextbase Technical Support
Thanks for your help. On choosing the file I want to download I've found that I need to scroll all the way down to the newest file then the download button works straight away and then continues to work for any other file I choose. If I don't do that, the problem persists however long I seem to wait. Tested the above on three separate occasions to make sure. Thanks again.