Hello,
I'm not sure why it's not showing on MyNextbase Player as it should be, I've passed this onto our Development Team to investigate.
You can connect your Dash Cam to your computer using the provided USB cable.
1) Plug your Dash Cam in. Ensure the cable is plugged directly into the dash cam and NOT via the mount.
2) On the dash cam's screen you'll see a menu of 3 options. Please select 'Firmware Update' on the Dash Cam's screen.
3) If the dash cam does not appear as a drive on your computer, please try all the USB ports on your computer. Double check that the cable is via the camera and not via the mount. If it still does not show, please remove the cable from the computer, press the reset button on the underside of the camera and plug the USB cable back into the camera.
4). On your computer you should see a drive pop up. Open this.
5) You should see DCIM and some links. Stay in this location. Please DO NOT open the DCIM Folder.
6) Download the firmware file here:
https://nextbase.co.uk/help-and-support/dash-cams/522gw-dash-cam-support/
7). Unzip the folder and move the .BIN file/s onto the SD card location that you have open. You don't need to open the .BIN file, but just move it onto the SD card - don't open the DCIM Folder or drop the file in to the DCIM Folder. You won't be able to open the file on your computer as it's a firmware file.
8). Safely remove the camera from the computer.
9) Power the camera through the mount, or through a mains adaptor. Turn the camera on.
10) The camera should automatically update the firmware.
11) Once complete, your camera will restart twice. Then return to a normal recording screen. Your update has finished.
Alternatively we can also get a one-time use firmware update SD card posted to you if this would help. Please let me know if you need this.
Kind regards,
Millie
Nextbase Technical Support