Hello fellow DashCam members,
I am just venting here as I have tried for several years to work with INNOV (Rock and Ellen Chen).
I agree that they seem to offer the best setup for front and rear digital camera setup, but working with a company in China that will not step up and make things right is beyond annoying. I have wasted over 40 hours of time between emails and installing-removing and reinstalling (C3 and K1). Please see the last email to them below. I am at my wits end trying to get a working system and now feel that after years of wasted time and hundreds of dollars spent, that I must start all over again...
Good day Rock and Ellen,
I am once again writing to you both.
It has been quite some time since I last attempted to contact you about my K1 unit (emails from 4-10-2017, 4-14-2017 & 4-24-2017). As I recall, you chose to ignore my multiple emails attempting to get resolution to my non-working camera microphone. In addition, you had promised to credit me for the shipping, which also never happened.
As INNOV continues to promote a digital motorcycle camera setup, I cannot help but feel abandoned by both of you and INNOV. I have been a loyal and faithful customer. There is a long list of my multiple attempts to obtain a working unit over the past few years with both the C3 and now the K1, and my many hours of time both installing, removing, reinstalling and sending emails.
I have trusted you folks to do the right thing and all I have right now is another non-working unit that last recorded last year.
“We take care of reputation and trust, and believe you do same. “
The above words were sent by you Ellen to me back on 11-20-2016, and I believed them to be true, for both you and myself.
If you were a dissatisfied customer and was waiting for a working solution, I believe that any normal person would want to hold on to some collateral, in a logical attempt to move forward, as the problems continued. I know that you have not lived up to your end of the statement above as I have tried multiple times to get resolution after returning the DVR without the courtesy of any response. You received the other DVR, and in good faith still chose to disregard all my emails to you… How different from the above words and very frustrating. However here I am pleading with you to try to obtain a working unit, of some kind. I really want to believe that you are honest and will accept the responsibility of a non-working product that you have failed to make right.
All I want is to be a satisfied customer, moving forward with a working unit that will not fail, as this unit has not been as advertised from the start. I need to have something that will turn on when I turn the key and operate correctly (with a working microphone would be great, but just to have front and back video was at least some sense of security and comfort riding around Southern California). I currently feel very naked as I have nothing that works and no support or communication with you and INNOV. This has been an exhausting process for me having to spend hours typing emails that get no response and certainly no positive feeling of ‘customer satisfaction’, with a customer who is clearly trying to be a loyal and respectful customer, in good standing.
PLEASE consider this a point of restart. I really do want to be a satisfied customer who will gladly and happily talk about and promote your INNOV products! Please reply back with a logical and satisfactory solution, as this is what any valued customer would request. Once again, I must go back to your words to me on 11-20-2016, as I believe you have not lived up to your end here. I think that it is more than reasonable to politely ask that you ship me a working unit (perhaps the new K2) or just a working K1 camera setup with a working microphone, if this was finally fixed.
I have been in customer service for over 30+ years, I am committed to getting this resolved with some win-win solution for all of my dedicated efforts, on my part here. Again, it should never be this difficult to obtain a working product, as it is your business to make a reliable camera and provide customer support for defective products.
I do look forward to your reply back Ellen and Rock, as I am fully prepared at this point to do another de-install/re-install, as I need to perform additional motorcycle maintenance as scheduled in the next few weeks.
Sincerely,
Barry Friedman
I am just venting here as I have tried for several years to work with INNOV (Rock and Ellen Chen).
I agree that they seem to offer the best setup for front and rear digital camera setup, but working with a company in China that will not step up and make things right is beyond annoying. I have wasted over 40 hours of time between emails and installing-removing and reinstalling (C3 and K1). Please see the last email to them below. I am at my wits end trying to get a working system and now feel that after years of wasted time and hundreds of dollars spent, that I must start all over again...
Good day Rock and Ellen,
I am once again writing to you both.
It has been quite some time since I last attempted to contact you about my K1 unit (emails from 4-10-2017, 4-14-2017 & 4-24-2017). As I recall, you chose to ignore my multiple emails attempting to get resolution to my non-working camera microphone. In addition, you had promised to credit me for the shipping, which also never happened.
As INNOV continues to promote a digital motorcycle camera setup, I cannot help but feel abandoned by both of you and INNOV. I have been a loyal and faithful customer. There is a long list of my multiple attempts to obtain a working unit over the past few years with both the C3 and now the K1, and my many hours of time both installing, removing, reinstalling and sending emails.
I have trusted you folks to do the right thing and all I have right now is another non-working unit that last recorded last year.
“We take care of reputation and trust, and believe you do same. “
The above words were sent by you Ellen to me back on 11-20-2016, and I believed them to be true, for both you and myself.
If you were a dissatisfied customer and was waiting for a working solution, I believe that any normal person would want to hold on to some collateral, in a logical attempt to move forward, as the problems continued. I know that you have not lived up to your end of the statement above as I have tried multiple times to get resolution after returning the DVR without the courtesy of any response. You received the other DVR, and in good faith still chose to disregard all my emails to you… How different from the above words and very frustrating. However here I am pleading with you to try to obtain a working unit, of some kind. I really want to believe that you are honest and will accept the responsibility of a non-working product that you have failed to make right.
All I want is to be a satisfied customer, moving forward with a working unit that will not fail, as this unit has not been as advertised from the start. I need to have something that will turn on when I turn the key and operate correctly (with a working microphone would be great, but just to have front and back video was at least some sense of security and comfort riding around Southern California). I currently feel very naked as I have nothing that works and no support or communication with you and INNOV. This has been an exhausting process for me having to spend hours typing emails that get no response and certainly no positive feeling of ‘customer satisfaction’, with a customer who is clearly trying to be a loyal and respectful customer, in good standing.
PLEASE consider this a point of restart. I really do want to be a satisfied customer who will gladly and happily talk about and promote your INNOV products! Please reply back with a logical and satisfactory solution, as this is what any valued customer would request. Once again, I must go back to your words to me on 11-20-2016, as I believe you have not lived up to your end here. I think that it is more than reasonable to politely ask that you ship me a working unit (perhaps the new K2) or just a working K1 camera setup with a working microphone, if this was finally fixed.
I have been in customer service for over 30+ years, I am committed to getting this resolved with some win-win solution for all of my dedicated efforts, on my part here. Again, it should never be this difficult to obtain a working product, as it is your business to make a reliable camera and provide customer support for defective products.
I do look forward to your reply back Ellen and Rock, as I am fully prepared at this point to do another de-install/re-install, as I need to perform additional motorcycle maintenance as scheduled in the next few weeks.
Sincerely,
Barry Friedman