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Where did you download the updated version from?
From this forum
This is a long thread with a lot of solutions.. Start with... is your Registrator Viewer up to date with versions mentioned in this thread?
Have you tried the demo (to see if it works before buying) that seems to be under some degree of continuous development in this thread https://dashcamtalk.com/forum/threads/dashcam-viewer-for-mac-and-windows.4357/