Incorrect date on saved videos

[eugene.v]

In the folder containing the dashcam recordings, some entries are dated 11/03/2028 and 10/03/2028 (i.e. the year is shown as 2028 instead of 2026), whilst the rest are dated correctly. I haven’t been able to work out the pattern. I have formatted the card and switched GPS time synchronisation on and off – the issue persists. Please see the information in the attached screenshots.

 

[Jeff_Vantrue]

Sorry you’re experiencing this issue. Could you please check the videos that show 2028 in the folder, does the timestamp watermark in the video itself also show 2028, or is it correct?
In the meantime, please try updating your camera firmware to VT-EEK241 and see if this resolves the issue. https://www.vantrue.com/pages/s1promax-manual-firmware

 

[eugene.v]

please try updating

I’m using the firmware you sent me in a private message to fix the issue of frames dropping every second. It’s newer than the firmware on the website. And if I switch back to the firmware from the website, I’ll have the frame-dropping problem again.

 

[Hack_man]

The timestamp in the live video shows 2026

 

[eugene.v]

The timestamp in the live video shows 2026

View attachment 90408

Yes, that’s when it’s switched on; I can’t keep staring at the dashcam whilst driving to work out when the date changes and why.

 

[eugene.v]

Could you please check the videos that show 2028 in the folder, does the timestamp watermark in the video itself also show 2028

 

[eugene.v]

Today I reformatted the card again and accessed the dashcam’s settings directly on the device itself, rather than via my smartphone. Although I had disabled the GPS time synchronisation option in the app, it was still enabled on the dashcam itself. I’ve disabled it and will check after a few journeys to see if any incorrect dates appear. But the fact that a setting disabled via the app wasn’t disabled on the dashcam itself is a problem.

 

[Jeff_Vantrue]

We’re sorry for the inconvenience. If this issue persists, please provide the original front and rear footage from the first segment where the timestamp error occurred. Our engineers will carefully analyze it to determine the cause.

Today I reformatted the card again and accessed the dashcam’s settings directly on the device itself, rather than via my smartphone. Although I had disabled the GPS time synchronisation option in the app, it was still enabled on the dashcam itself. I’ve disabled it and will check after a few journeys to see if any incorrect dates appear. But the fact that a setting disabled via the app wasn’t disabled on the dashcam itself is a problem.