Innovv K1 Recurring Problem

So after having disconnected the power to my K1 at the start of this year because of the problems, I connected it again about 2 months ago. However this time I did not use the dual plastic clamping-clips that sandwich the four wires rigidly at the plugin point. And now it works quite well. So it would appear those pieces perhaps held the wires off-kilter slightly enough to interrupt the connection, the exact opposite of what they were supposed to do.
 
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