"Insert a memory card" -- cannot detect memory card

[jmb2027]

Just recently got a F750 2-channel, and the dashcam cannot detect the memory card.
The lights flash for a bit upon startup and then it just keeps repeating "Insert a memory card".

I've tried various solutions including...
1) removing the supplied memory card, cleaning it, cleaning the card slot > same error
2) removing the supplied memory card, formatting it > same error
3) removing the supplied memory card, formatting it, and downloading the latest SETTINGS from the Thinkware Support website > same error
4) removing the supplied memory card, formatting it, and loading the "original" SETTINGS that the card came with back on to the card > same error
5) All of the above have been tried on a secondary memory card (Kingston 64GB)

Here's a video of the error:

I've emailed Thinkware support, but in the meantime, has anyone else experienced this?

 

[Maddog1974]

Thinkware cameras are very temperamental with non genuine memory cards. This will almost certainly be the reason why, if you purchase a genuine Thinkware card i reckon it will be fine.

EDIT - Sorry i think i had misread that, do you have the Genuine card?

 

[Dippy]

It's a while since I wrote this but my view hasn't changed: Thinkware products are good when they work but they have poor QA and the chances of a brand new product being delivered in a faulty condition are higher than should be expected.

 

[Maddog1974]

I have to disagree Dippy, over the years we have sold many different makes of dashcam and Thinkware has the lowest returns of any we have sold. I don't recall ever having an out of box failure either!

 

[Dippy]

OK, my only experience of dashcams is Thinkware, but mine was faulty out of the box and if you search this forum you'll find a number of customers who have had to return units. For me that's higher than expected, but maybe my expectations are too high?

 

[jmb2027]

Thinkware cameras are very temperamental with non genuine memory cards. This will almost certainly be the reason why, if you purchase a genuine Thinkware card i reckon it will be fine.

EDIT - Sorry i think i had misread that, do you have the Genuine card?

I used both genuine card and my own card

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Update: Thinkware called me - said they can either ship me a replacement unit and then for me to ship back this one for them to investigate, or I can just go back to the store and exchange it. I will be going back to the store as that is much faster than having to wait for shipping.