Issues downloading updated firmware

[cartyre]

Hello all,

When I turn on app it asks if I want to.updatw firnwear and I click YES but then I yet that message attached. How to I fix it so it will work.

Of if anyone can please tell me how I update firmwear on my computer?

VIOFO Firmware Update Guide Step-by-Step

Keeping your dashcam’s firmware current ensures the best image quality, fixes bugs, and unlocks any new features VIOFO releases. The following steps will show you how to update the firmware correctly on your computer or using the VIOFO App for Apple and Android.

www.viofo.com

Do I simply remove dash cam, connect dssh cam via a USB into my computer, and goto a certain page on viofo, and download the new firmwear onto my dash cam directly though the USB?
I re-reqd old thread and think thats what we did before.

If anyone can simply explain please in the most simple way please. Also if anyone cam advise the correct firmwear as the last time I updated it with wrong firmwear and had to then uninstall it and then install the correct firmware...that error added an extra 1 hour so want to avoid that again.

Also I have a rear camera so need to emsure it updates that too..

Thanks all

 

[cartyre]

Also before I update the firmware, can others please confirm exactly which firmware files I should install for both my front/main camera and rear camera?

My box says A329S 2CH. Previously, VIOFO support checked my firmware and told me that my camera was A329WW and instructed me to use A329WW firmware.

However, the VIOFO app is now detecting a new firmware update as A329S_V2.2_260815 (89.34MB).

My currently installed firmware shown in the app is V2.1_260702.

Please confirm:

1. Is my main/front camera currently configured as A329S or A329WW?
2. Should I install FWA329S.bin V2.2_260815 or FWA329WW.bin V2.2_260815?
3. Do I need a separate firmware file for my rear camera? If yes, please give me the exact filename/version.
4. Do I need any LD98530A/B conversion file, or should I NOT use one?
5. Is it safe for me to accept the A329S V2.2_260815 update currently being offered by the VIOFO app, despite previously being told my camera was A329WW?

I don't want to install anything until others can confirm the correct files for my exact camera configuration.
And also how exactly I do this via the computer and the exact link to the correct firmwear.

 

[CaptureYourAction]

The firmware pages are currently unavailable. I'm sure they will be back up soon.

 

[ZUMA351]

I just tried doing a FW update with the APP a few hours ago and got the same message. I tried downloading the FW file off VIOFO's website and no FW files are coming up. Maybe there FW file server is down?

 

[Chuck McCoy]

@cartyre
Thank you for including all relevant screenshots, and through description of the issue.
I have a feeling this will go quick this time.
I think I know what the issue is.
But first I want to answer all your questions in post #1 & post #2.
-Chuck

Oh yeah, by the way what happened to the missing footage issue?
Did that go away on it's own?
VIOFO A329S 2CH – 7–12 Second Gaps Between Driving Recordings – Help Needed

 

[cartyre]

Thanks all and thanks Chuck and I look forward to your answers to my post 1 and 2 and hope its a fast fix this time. What do you think issue is.

In relation to the time gap issue, thanks for asking, I believe the gaps may have been occurring when the camera was transitioning out of parking mode and back into normal driving recording, with the camera taking several seconds to fully wake up and start recording. To try to resolve this, I changed the parking mode from Auto Event Detection to Low Power Impact Detection today, and I also changed the parking-mode duration/cut-off setting to 2 hours, so the camera should transition more reliably back to normal recording. I will check in next day ir so to see if that has resolved that issue.

I think the issue was that say I was getting something from the boot and closed boot and that set off the parking recording, I got in car, we then didn't drive off for a couple a couple of mins or whatever and then then recoding started. So when we looked back between the 2 clips there was a time gap due to:

a) the end of the parking recording that was set off due to me closing boot and the beginning of the new normal recording clip
b) a futher gap from when the dash cam took a few seconds to transition back to normal recording from parking mode from the point of the car ignition being turned on and the first 2 seconds of driving.

 

[Chuck McCoy]

Also before I update the firmware, can others please confirm exactly which firmware files I should install for both my front/main camera and rear camera?

There is no firmware in A329S REAR CAMERA, (only front / main unit).

My box says A329S 2CH. Previously, VIOFO support checked my firmware and told me that my camera was A329WW and instructed me to use A329WW firmware.

This is simply not true.
We figured this out last time we updated your firmware.
You have A329S 2CH REAR.
For some reason there was a mix up, and your camera was shipped with WW firmware.

However, the VIOFO app is now detecting a new firmware update as A329S_V2.2_260815 (89.34MB).

My currently installed firmware shown in the app is V2.1_260702.

Please confirm:

1. Is my main/front camera currently configured as A329S or A329WW?
2. Should I install FWA329S.bin V2.2_260815 or FWA329WW.bin V2.2_260815?

FWA329S.bin V2.2_260815 is correct.
But, it looks like VIOFO website firmware page, and APP OTA firmware updates are currently down.
So, the easiest way to update is SD Card method.

Do I need a separate firmware file for my rear camera? If yes, please give me the exact filename/version.

There is no firmware in A329S REAR CAMERA, (only front / main unit).

Do I need any LD98530A/B conversion file, or should I NOT use one?

Disregard, you don’t need this.

=================================================================================================================================

HOW TO UPDATE FIRMWARE STEP BY STEP

1. Grab any spare Micro SD Card, (any size, any brand it’s only going to be used to update firmware).

2.) At this point I would usually direct you to Official VIOFO website to download the correct firmware file, but the website is currently down.
Good news, I downloaded the correct firmware two days ago when I updated my cameras.
Here’s a link to the firmware I’ve placed in a public Google Drive Folder;

VIOFO Official Firmware - A329S V2.2_260815 - Google Drive

drive.google.com

3.) Click the link, and download the firmware to your laptop, (see attached screenshot).

4.) Insert spare SD Card from step #1 into laptop.
Copy firmware file onto SD Card.

5.) Remove SD Card from laptop, and insert into A329S, and power up the camera.

6.) Nothing will happen for a few seconds, and then a red power LED will blink fast, and then you’ll get a nice looking “UPDATING FIRMWARE" animation on the LCD screen.
The whole process should take less than 60 seconds.
And the camera will re-boot with a factory reset / default settings screen.
Congrats you are done.

7.) If you want to make it easier to re-enter all your previous settings SEE POST #177 HERE

8.) Good luck and godspeed.

 

[VIOFO-Support]

Also before I update the firmware, can others please confirm exactly which firmware files I should install for both my front/main camera and rear camera?

My box says A329S 2CH. Previously, VIOFO support checked my firmware and told me that my camera was A329WW and instructed me to use A329WW firmware.

However, the VIOFO app is now detecting a new firmware update as A329S_V2.2_260815 (89.34MB).

My currently installed firmware shown in the app is V2.1_260702.

Please confirm:

1. Is my main/front camera currently configured as A329S or A329WW?
2. Should I install FWA329S.bin V2.2_260815 or FWA329WW.bin V2.2_260815?
3. Do I need a separate firmware file for my rear camera? If yes, please give me the exact filename/version.
4. Do I need any LD98530A/B conversion file, or should I NOT use one?
5. Is it safe for me to accept the A329S V2.2_260815 update currently being offered by the VIOFO app, despite previously being told my camera was A329WW?

I don't want to install anything until others can confirm the correct files for my exact camera configuration.
And also how exactly I do this via the computer and the exact link to the correct firmwear.

There is no firmware file for rear camera, and the load file is for converting for example A329S to A329T.
You can download the firmware for A329S front camera from this link to the root of your card for updating: https://we.tl/t-aZSRFpZxs291Rico

 

[Finnegan]

@VIOFO-Support @Chuck McCoy @cartyre @ZUMA351

This is basically a "me too" about the OTA FW error.

Just about 1 hour ago I got the pop-up that there was a FW update and did I want to
run it now. This would have been an OTA FW update.

I have been using the latest FW but I got an error and did I want to update or cancel?
I tried to OTA update a 2nd time and still got the same error. I canceled.
The FW update was successful manually just moments ago.

I also could not get the FW to update OTA previously, about a month ago with the
previous FW version.

 

[joysleep]

can you put the file you posted on google drive to either permission of "anyone can access it" or post it on you tube.

Oh OK one sec

 

[joysleep]

Oh OK one sec

OK now try

 

[BlackboxMyCar]

The OTA firmware seems to be back online as of today, although the manual update files continue to be down on the website. We were able to successfully OTA update a local customer's A329S today, using the VIOFO Dashcam app on his iPhone.

Of course, please ensure you're not on wireless Apple CarPlay/Android Auto when doing this, both WiFi and cellular data are enabled on your device, along with all of the app's required permissions, and ensure the system is connected to a stable power supply (e.g. a running vehicle).