Dear Mr Hendarto,
As we have explained to you FOUR TIMES and as you have insisted on posting this, we have passed your details onto the relevant authorities as this transaction has been deemed fraudulent.
That is their choice to make but we believe this matter to be closed. As advised by police we should not have interaction with people who carry out fraudulent activity and as such this will be our last response.
Still waiting for my refund, this is just a joke. I have much better things to do than chase someone for money owed for months on end. How hard is it to issue a refund, 5 minutes work?
Why promise to sort it out and then either ignore my messages or fob me off with another excuse?
We do not respond in public because we have no interest in airing our problems in public.
I'm sorry we have fallen short on service - I really am. So this is what I propose: contact me at www.joovuu.com/contact with the subject: DCT *insert complaint here* and I will stay up until every issue is resolved myself.
If you prefer to contact me directly, please contact me at firstname.lastname@example.org and I'll sort it that way. I've cleared my schedule so lets get this sorted.
Thought I would tag people: @brenning @efcm @leyton01
Hit me up - I'm waiting.
Everybody can create a survey about everything on that site.
Who is behind this survey? Is it legitimate?
Who gonna sponsor the camera?
When will the draw be made?
Will the email address be used for spam purpose?
It looks like its fake, best case very unprofessional made survey.
Worst case it can harm JooVuu.
JooVuu after your message on the forum from 23 of Sep as you can read on the quote
I contact you by email on the 24 of Sep and you reply to me by email asking me if a refund was acceptable.
On the same day 24 of September i reply to you saying that a refund was ok.
On the 26 of September i ask you if you need my paypal account to make the refund
No answer from you
On the 9 of October new email
"Did you have process the refund ?
I have noting on my paypal account?
Waiting for your reply "
Since i get no answer from you to my emails i sent you a PM on the DCT on 14 of October, and still no answer.
What do you need more to process the refund and end this nonsense.
That's us, we created it. I wanted it to literally gauge everything. It's not meant to be professional or high quality more something you can quickly fill out.
Leave us the feedback so we can improve it
Email WILL NOT be used except to contact the winner of the competition.
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