List of problems & issues with the RC500S

Discussion in 'DOD RC500S' started by Nauhck, Mar 29, 2017.

  1. Nauhck

    Nauhck New Member

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    I'm putting out a list of problems with the RC500S-2CH here for easier access in the hopes that other owners can join in the discussion and share temporary solutions for it. I can't believe I have to do this as a customer because this should have been DOD's job before releasing the product.

    Feel free to add/comment.


    Hardware; i.e. physical camera & connections
    • What are the different sounds and beeps telling us? NO mention of them at all in the user manual. What I can deduce so far:
      • 'Locking' sound – current recording is protected because a bump was detected? GPS lock?
      • short single/double/triple beeps – what are they? speed trap warnings? GPS lock?
    • Straight connectors for rear camera instead of right-angle ones? Packaging on box clearly shows right-angle connectors. Makes installation especially on the windshield extremely unsightly and annoying for the driver. Workaround: shift entire camera off the left of mirror by 5cm or so, camera will record slightly off-center but still accepable results
    Firmware; i.e. low-level settings saved on the camera hardware
    • Need to provide option to allow X/Y mirror flip on top of 180º rotation options. Cable connectors exit to the right of the camera which means right-hand drive users have to live with cables jutting out behind the mirror or mount the camera upside down. Latter option is not possible without X/Y mirror flip in firmware.
    Software; i.e. iOS/Android app or desktop application
    • Android (some, not all users affected?): start/stop record from app does not work – 'camera busy, stop recording on camera to change settings'. Camera needs to stop to change configuration settings. This is intermittent and sometimes I find myself able to change some of the settings before it locks out again. Workaround: turn off camera, pull out micro SD, turn on camera, connect WiFi, change configuration
    • Android: screen does not go to sleep, ever. Battery drain is huge as a result
    • The UI needs a lot of work to improve the visual consistency in general, the 4 or 5-screen tutorial to tell the user where to get to core configuration settings in the 'Camera List' page is not necessary if the interface design is cleaner and better organised
    • Since the dashcam is screenless, then all options as published in the manual should be made available to the app for the user to configure. There's absolutely no excuse for that. Not the app developer's fault if the firmware does not expose those options via the API, but come on, DOD!
    Documentation, i.e. user manual
    • Incorrect information for mounting rear cameras? Causing them to be upside down which has to be corrected in firmware option
    • No information on how to decipher beep/sound codes
    • Not all options shown in manual are actually in the actual app – speed units, gps logging, time-lapse, plate stamp, speed cam warning?
    • Other parts of manual look like they were copied and pasted from a previous different DOD model?!
     
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  2. ozguy

    ozguy New Member

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    I totally agree.
     
  3. ozguy

    ozguy New Member

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    Again, Totally agree.
     
    Last edited: Mar 31, 2017
    Nauhck likes this.
  4. Proofbenny

    Proofbenny New Member

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    I'm having some issues with mine - you need to turn off wifi to enable parking mode
    But when I re enable it and my phone connects to it I open the app and it try's to connect but it comes up with an error session failed.

    I have removed the app
    Forgotten the network
    Reset the phone
    Reset the camera
    Re connected the wifi
    Re downloaded the app
    And the same thing will happen.

    The only way to fix it is to format the card and reset the camera settings

    Iv tested this extensively.
    Anyone else having these issues

    A new iPhone 6s Plus with latest iOS
    Also tested on wife's iPhone 6
    Same issue
     

    Attached Files:

  5. ozguy

    ozguy New Member

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    wow, your on IOS too... yes.. it is very buggy at the moment. Hopefully they can sort things out soon. Word gets around.
     
  6. Nauhck

    Nauhck New Member

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    On my Android, what I did when I encounted that error was to shut everything down, pull the microsd card out, and power on the camera. I was able to reconfigure the camera via the app this way.

    Once you're happy with the settings disconnect power to the camera, insert the micro sd card again and it should be running.

    Of course this applies only to Android, but perhaps this might work the same on iOS. Let us know.


    p.s. I have not seen any app updates from the developer on the Play Store, so I am hopeful that these issues are now being ironed out and tested.
     
  7. ozguy

    ozguy New Member

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    An update for you guys... I did speak to the place where I got the DOD cam from and they said they are working on the APP and I think also the firmware..with an update coming. Is this accurate? don't know but that is what DOD told him. Hopefully this also solves my problem of the files not going into the RO lock folder (as it should be) when I hit the lock file button on the camera.
     
    Last edited: Apr 21, 2017
  8. ozguy

    ozguy New Member

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    I can confirm this works on my 3 android phones with different android platforms EG: marshmallow, kit kat etc.. hoping the update fixes this.
     
  9. Proofbenny

    Proofbenny New Member

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    Hey guys
    So I thought I had it fixed
    But it must be a firmware issue and not an app

    Firstly I thought it was parking mode causing all the issues
    So I disabled that
    And after a day I tried to connect my phone
    Wifi was already on and my phone was connected
    But still the app couldn't connect
    I got my spare phone from a fresh format and run the same test as well as with parking mode on
    It still does it
    Sometime the phone will connect every time for a few days then it will just stop
    Iv had huge chunks of time missing from recordings as well
    The camera is very close to going back
     
  10. Proofbenny

    Proofbenny New Member

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    There has been a bit of activity on the development of the app, 2 updates just this year
    So I really hope they start to button down on these errors
     

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  11. Proofbenny

    Proofbenny New Member

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    Yesterday's iOS update for the dod dashcam app did nothing to fix this issue I have
    After removing the app resetting the camera
    I still can not connect to it !
     

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