Hi Robert,
OK, but on your site is the same description as on Lucas site (
http://lukashd.com/dashcam/product_info/dashcam_9300duo.html),I see there only two types B and D, and both have GPS.
Please show me any place where type A is mentioned. Unfortunately I cannot attach here Manual to show you there is nothing about it too (file is too big).
Manufacturers and retailers should provide consumers with clear information about their products. And for complicated products like this they should provide a comparison table where a buyer will see at glance all the types and difference between them.
After all on the box itself is supposed to be at least sticker with this type? How do you know what is inside this sealed box?!
Again, I generally like this camera, it is built well, feels not cheap and record quality is good but in my opinion the product is not ready for marketing yet. Besides confusion with types the manual has no word about warranty.
The only contact information on Lukas site is one S. Korean email address and phone #. On my question about how exactly to obtain warranty service in US - silence. I contacted the only US distributor in CA, the guy said if I didn't buy from him, he doesn't provide any support.
Robert, I hope you do better job in Canada but this is really no good.
Thank you for advice about led light, just one clarification: should I insert SD card while changing setting on viewer or what? How this change will affect the camera if it is not connected to the computer?
Thank you.
Hey Lenny, I see your point.
Indeed it only lists the B and D type on the english product picture brochure.
A bit of history helps clear this up. Originally Lukas typically only sold the B & D types internationally.
There are of course cases where Lukas sold A types internationally. But mostly they only sold B & D Types overseas.
While all types (A B C D) were typically only sold domestically.
See picture of Korean LK-9300 picture brochure.
Hence why the english product picture brochure only mentions the two types.
The problem is that there are domestic Koreans resellers who resell these cheeper non GPS models to english regions to buyer like your self, who see a cheeper price, and miss that in the description.
Just because you buy the camera from Korea, from someone who says they represent them selfs as lukas. Does not mean you are buying from Lukas.
There is currently no official direct Lukas retailer on eBay yet, because I am currently working on setting up that store. The same goes for Amazon.
Lukasdirect.com is the only official factory english lukas store.
Now the Lukas Store has been set up to sell essentially all types of Lukas Camera (ABCD).
However I chose to not list the cameras by the type. Instead listing the camera just once, and having option add-ons like GPS.
Unfortunately being so deeply involved into the industry, there is always going to be a disconnect.
I admittedly have overlooked how this could look to a customer when they see the camera being listed in two types both with GPS. Thank you for sharing you point of view!
This is something I need to address on the English Lukas Store.
As Lukas officially selling all types to the english world is new.
To address this, I am thinking of either removing the picture that show only the two types, or having the graphic designer who made the brochure add the other two types in.
I may also change the way the option add ons are selected.
The Official Korean lukas store does it a little differently (See below picture).
Oh and no there is no sticker indicating which type the camera is. There is however a check box on the back of the box indicating this. You should be able to see it on your LK-9300 box.
There is however different stickers for all the different memory card options. (24GB 32GB 40GB 72GB and so on)
Warranty. This is the largest draw back of buying from a overseas reseller.
All Lukas camera are covered for a full 1 year warranty, while accessories and memory cards are covered for 6 months.
Lukas has this warranty coverage for all their distributors. Which then goes down to retailers, and to customers.
So technically should you have any problems you need to contact the reseller who you purchased from.
That being said, now that Lukas has a official factory store located with in the USA. We are providing product support for english lukas customers.
At this time it does not include warranty service for customer who do not purchase from Lukas Direct. However I will consider handling warranty cover issues on a individual basis.
So that means if you do ever have a warranty request feel free to give me a shoot, and ill see what I can do. And if you ever need any other type of support give me a shoot, and I will help out.
The official support email is
support@lukasdirect.com
So the best way to change the settings is to take the large SD memory card out, and put it into your computer then open the Lukas Viewer on your computer and save the setting changes there. This will then save them on to the memory card. Once you insert the memory card back into the camera. The newly set settings should now be reflected on the camera.
I would also advise you to update your camera if you haven't already done so.
