Got a reply today. Didn't really answer or address the problems. More of a statement really. They responded after I posted something on their facebook page. Said they had been at an exhibition/conference hence the delay in responding! So everybody must have gone! Anyway here's my original email and their reply.
To: feedback@ddpai.com
Sent: Friday, 14 October 2016, 1:18
Subject: M6 plus problems
New update not working properly. Many temp files created filling memory card almost immediately. Even after formatting card. Files not playing in order. Times and dates being corrupted. When recording files not overwritten when card full, which is happenning ver quickly due to nearly all space being taken up by multiple tmp files. Recording just stops. Cannot turn off e-dog. (not required as in the UK). Phone keeps wanting to update e-dog 03 v 1.01.0 multiple times. Even when update downloaded and installed keeps wanting to download and install same update over and over. Also sport file has appeared and contains many notepad files which contain meaningless data. I have tried a reset but this only reset camera name and password. Camera now useless.
When will this be fixed? Is there a way to get previous firmware before latest update?
Regards
Debs McDougall
United Kingdom
M6 plus V 3.3.2.5
app 5.6.5
iphone 5SE (app detects it as iphone 6 as it has same technology)
To
Message body
Dear Debs,
Really sorry for the answer so late, we have attended the HK fair, and just come back to work, I beg your pardon.
What you said the SD card filling problem, it;s the normal situation, we have made some changes to the SD card file ( change from 100video to 200video ), all the recordings will be the same.
With the latest firmware, the SD card will be formated automatically and fill the SD card up, but new video will start cycle recording again, so all those is ok, don't worry about it.
For the E-dog keep updating, please make sure you have updated E-dog to the latest version v1.0.1.0 now, and hope you have downloaded the exact overseas DDPai APP, ( one is 盯盯拍, another is ddpai) you should choose ddpai, so please install again to get the right one, thanks for your understanding in advance. After you have tested this, please give me the feedback.
The sport file is our special APP function, can analyze driver behavior and record the driving information, how could it be meaningless? This is what our customers asked for this, if you do don't like this, please be kind to just ignore it, hope you can understand, thank you so much.
customer_service@ddpai.com
Although very polite, it doesn't actually address the problems. It states that filling up the card is normal and the files will be 'overwritten'. However they haven't addressed the fact that this isn't happening and the files are not being overwritten.
No mention of the times being all out of sync.
Obviously haven't understood the bit about e-dog wanting to update over and over and the fact that it isn't wanted here in the UK and despite the app having an on/off slider it doesn't work and keeps switching itself back on again.
Having a file labelled 'sport' for driving habits is also confusing. Personally I don't want this feature and I don't want it also taking up space on my SD card. Can't see an option to turn it off? or am I being thick again!
Didn't say how you could download previous versions or even admit a problem and therefore a fix.
OK I have purchased another camera that I was going to use for the rear. So I'm going to try again taking on board all they have said with this one and see what happens. I can do a direct comparison with the other camera running the older firmware. Oh yeah and that was something else they didn't address...how to download the firmware update file directly from the internet (something which they recommend doing in their own apps help files)
Ideally I would like an app that set up my camera for recording video and GPS data in case of an accident. I don't want to join a forum for bragging about my driving or posting videos. Pity really, the camera hardware is good but its being bogged down by apps that have what is in effect bloatware attached....or perhaps it's me and I'm getting too old!