Missing files 512GW

[Dave777]

Hi guys,

My newish 512GW is missing files the DCIM folder. It sometimes jumps a number in the sequence and that portion is missing. I have checked the VIDEO and PROTECTED folders. eg it goes from file clip 191 to 193 skipping 192 which is missing?

I had an accident today and the bit I needed is one of the missing files!!!

I installed a new Sandisk Extreme 128Gb U3 card recently which was formatted in the unit. I have also tried a 32Gb Sandisk Extreme U3 with same results?

The dashcam is hardwired to the ignition by Halfords and mainly on factory defaults with 2 files saved for each clip.

Can anyone suggest anything?

 

[Tony lovelock]

Was the sd card formatted within the 512gw before you first used it? What firmware are you currently on? I was running with. Sandisk 64gb sd card on my 412gw but recently upgraded my 412gw with the latest firmware and purchased a Samsung evo class 10 sd card and it has worked fine so far... also I’d turn the dual file option off for the hi and lo res files

 

[Dave777]

The card was formatted in the device and running R21.6 (the latest I think) as I have a rear dash cam for it which I haven't fitted yet.

So frustrating as the file number is missing in the list of videos and is the 3 minutes with the accident. I have used dash cams for years and this is the first time I needed it in anger and nothing!

Can anyone suggest anything?

 

[Tony lovelock]

Think I see somewhere on this forum that there’s a program you can download (windows) that it recovers missing recorded files?

 

[Dave777]

I tried an undelete program just in case but the file is not there either sadly.

 

[Kremmen]

There have been a small number of instances of this and I wonder if the 'bump' has stopped the unit saving the currently in-recording file ?
Slightly dodgy battery and not enough power to perform the save.

 

[Dave777]

The unit is only a month old. The car was parked for a couple of days before this and the incident happened in the first 5 minutes of my journey. The bump was minor in terms of G.

 

[Kremmen]

Which sort of makes my assumption possible, not enough battery charge to complete the save if direct power was lost.

 

[Dave777]

I agree with you, that is my only thought too. But BMWs keep power on even when you turn the engine off? It is so frustrating as I have 3 dashcams and this is the first time I have needed it!!

 

[gsmith]

Hi guys,

My newish 512GW is missing files the DCIM folder. It sometimes jumps a number in the sequence and that portion is missing. I have checked the VIDEO and PROTECTED folders. eg it goes from file clip 191 to 193 skipping 192 which is missing?

I had an accident today and the bit I needed is one of the missing files!!!

I installed a new Sandisk Extreme 128Gb U3 card recently which was formatted in the unit. I have also tried a 32Gb Sandisk Extreme U3 with same results?

The dashcam is hardwired to the ignition by Halfords and mainly on factory defaults with 2 files saved for each clip.

Can anyone suggest anything?

I have exactly the same issue as the above post.

512GW Sandisk Extreme 128 U3 - brand new to replace the previous SanDisk.
new sd card still had missing footage
Nextbase support asked lots of questions which I answered and their reply was that only Nextbase SD cards are recommended.
not much help really as I've been using SanDisk for years in this 512GW.
I suspect maybe the camera has become faulty??
It has the latest firmware 22.5
and to top it all... I borrowed my son's Nextbase sd card to try and still I get the same problem.
Someone suggested disabling the Hi & Lo resolution recording option to just one.

 

[Kremmen]

Nextbase have posted many times that their dashcams don't work reliably with Sandisk cards.