Missing footage

Cameron1981

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Hello all,

I have a query, driving back from Cornwall today I witnessed an incident which took place between 15.30-16.00.
Annoyingly this segment of footage is missing from the list and is not in the normal videos or the protected file.
The SD card is a 32G Sandisc type supplies with the camera when it was installed.

I cannot understand why this segment is missing and if anyone has any possible explanation of this or where I might locate it I’d be very grateful
 
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Cameron1981

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London
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United Kingdom
Hello all,

I have a query, driving back from Cornwall today I witnessed an incident which took place between 15.30-16.00.
Annoyingly this segment of footage is missing from the list and is not in the normal videos or the protected file.
The SD card is a 32G Sandisc type supplies with the camera when it was installed.

I cannot understand why this segment is missing and if anyone has any possible explanation of this or where I might locate it I’d be very grateful

The model is the 512
 

LateralNW

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The model is the 512
Are you sure you want help?

Create a new thread here.
Model and memory card brand/type would help.
This sites are from volunteers and has nothing to do with any brand.
However you might find the brand may respond if placed in their area.
 

NextBase Support

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Dash Cam
Nextbase
Hello,

This is the right thread for this query. I'm sorry to hear that you've experienced a problem with your 512GW.

What brand, size, model and class of SD card are you using please?
When and where was the SD card purchased please?
How often is the card usually formatted please?
Do you also have a rear camera please?
What firmware is the 512GW on please?

1) Turn the Dash Cam on
2) Stop it recording
3) Press the Menu Button Twice to enter the Setup Menu.
4) Scroll down to ‘System Info’
5) Look at the Firmware number RXX.XX

Kind regards,
Millie
Nextbase Technical Support
 
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