Hi,
When you say it's been going off and on, do you mean the recording, or the Dashcam itself?
if you mean the recording has stopped, then I'd recommend a full computer format of the card.
On a Windows Computer:
a) Plug the SD card into the SD card port, or plug the provided USB cable into the port on the top of the camera (select UPDATE on the cam's screen).
b) When the drive appears, right click on the drive.
c) Select 'Format' (Windows)
d) Ensure the 'Quick Format box' is not ticked. Please ensure it's formatted as exFAt or FAT32.
e) Follow the instructions.
Please be aware that formatting the SD card will delete all the data on the card, so if you wish to keep any footage, please copy this across to a computer before you start the formatting process.
If you mean the cam itself has turned on and off, please check all the cabling to the Dashcam and ensure it's correctly attached to the mount. Please remove the SD card, then press the reset button on the underside of the Dash Cam. Then, without the SD card inserted, please turn on the Camera. Does it now start and stay on normally?
I'd recommend performing a battery test:
1. Unplug the Rear Dash Cam (if applicable) and remove the Dash Cam from it's windscreen mount.
2. Take the Dash Cam indoors and remove the SD card.
3. Using the USB cable provided in the box, plug it into a mains power supply (2 Amp recommended), make sure to plug the cable into the body of the camera, not through the car mount.
4. Go into the Dash Cam menu and make sure that Parking Mode is turned off (if applicable), if Parking Mode is enabled, this will affect the test.
5. Leave the camera on charge for 4 hours (or more) with the camera turned on. When fully charged, the blue charging LED should turn off.
6. Unplug the power cable, the camera should shut down.
7. Turn the Dash Cam on (using only battery power) and time how long it takes for the battery to run out and the camera to shut down.
Please note:
After performing this test, your Dash Cam will need to charged again, before reinstalling in your car.
The battery should last for 8+ minutes during the above test.
Kind regards,
Millie