MyNextbasePlayer Bug Report

[Kremmen]

When playing Nextbase footage through the new player (v 4.1.0) the blue arrow that shows where you are on the map is leaping ahead and finishing the red line way before you are actually there.

I've tried it with various dashcams and it's across the board.

 

[Nextbase Support]

Hi @Kremmen

Its not a bug - the new range GPS refreshes at 10Hz, the older range (and any other dash cams you're trying probably) refresh at 5Hz that is why they are finishing sooner.

If footage from the new 2 series range is used it will play the image and finish at the same time as the map.

 

[Paul Iddon]

I was gonna say that, lol...

 

[Kremmen]

Ta

I tried old footage from my 402, 412 and 380 and they all did it. Now I know why.

Fortunately I didn't uninstall the previous version.

 

[jokiin]

Ta

I tried old footage from my 402, 412 and 380 and they all did it. Now I know why.

Fortunately I didn't uninstall the previous version.

that'll cause a bunch of support tickets from users of existing models if they download the new player

 

[Paul Iddon]

that'll cause a bunch of support tickets from users of existing models if they download the new player

Series 1 software is called CamViewer so nobody should make the mistake - the MyNextbase Player is only on the Series 2 page.

 

[jokiin]

Series 1 software is called CamViewer so nobody should make the mistake - the MyNextbase Player is only on the Series 2 page.

maybe it's intentional to change it since their existing player gets used for a bunch of other cams

 

[Paul Iddon]

CamViewer does play others yes.

Is this the first (and only) player that uses 10Hz?

 

[jokiin]

Is this the first (and only) player that uses 10Hz?

no

 

[Nextbase Support]

that'll cause a bunch of support tickets from users of existing models if they download the new player

When a customer clicks on their model it will provide them with the correct player.

 

[jokiin]

Case in point though, the OP had already done this, probably won't be the last

 

[Nextbase Support]

I'm not saying it won't happen but the majority of customers will click on their model and not worry about the others.

 

[Kremmen]

I noted that the old player was version 3.10.0 and the new player was 4.1.0 so assumed it was a newer improved player for all models.

That is the case for the defence m'lud

 

[mdovey]

Maybe I'm naive but shouldn't the embedded gps data in the video include some metadata such as the frequency? If it did, then having a single player which supported multiple gps refresh rates should be possible.

Matthew

 

[jokiin]

Maybe I'm naive but shouldn't the embedded gps data in the video include some metadata such as the frequency? If it did, then having a single player which supported multiple gps refresh rates should be possible.

Matthew

of course it's possible