Nextbase 101 not working

Big D

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I recently bought a pre-owned Nextbase 101. It arrived, and I tested it.

Everything worked fine whiles it was plugged it to power. As soon as the power was removed. the camera switched off, and all settings were reset to default. It seemed that the battery needed replacing, so I bought a replacement, and fitted it.

Once the new battery was fitted, and everything was back together, I tested the 101 camera, and it now works on battery power, but not when plugged in to external power (the charging lead).

Does anyone have any ideas how can I get this to work properly.
 

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