See my old thread re all the hassle I had with excessive firing on my 512 at the end of 2018 and Nextbase's somewhat chaotic response. Tiffany at Nextbase was eventually able to resolve this to my satisfaction. I don't know what Nextbase would do without her coming to the rescue with her customer-care skills.
A new issue: my 512 plus rear has frozen twice in the last two weeks. The only way to unfreeze it was to un-power it completely. On the first occasion, I only noticed the freezing five days after it occured, thus leaving me unwittingly driving whilst unprotected. I emailed Nextbase. No sign of Tiffany (Holiday? Quit?). I was asked to send them photos of my SD card, the rationale for this request being that they wanted "to ensure its the correct type and is genuine". I obeyed. The card is a 64gb San Disk Ultra Class 10 U1 (aka UHS1).
Nextbase replied to say that San Disk Ultra SD cards are not designed to be used with dash cams and they recommend using Nextbase branded or San Disk High Endurance (U3) SD cards. They told me that using a Class 10 U1 (UHS1) card was the likely cause of the freezing, as U1 cards cannot cope with repeated over-writing.
I replied to say that I have looked again at the 512 manual and there is nothing there to say we should be using High Endurance SD cards or U/UHS3 cards. I can find evidence on the internet that this has been best practice since at least 2015, if not earlier. I can find four specific statements in the manual about the choice of SD cards:
"SD Card (Recommended Type): 8-128GB MicroSD Card, Class 10 (48mb/s), for best results use a recognized brand" (page 10); "Insert a suitable MicroSD card (Class 10 48/Mbps) in to the Dash Cam" (page 18); "Use a good quality branded SD card between 8GB and 128GB (Class 10 or UHS type 1)" (page 45); "For best recording use a quality branded class 10 type (48MB/s) or UHS type 1 micro SD card of 8 to 128GB recommended size" (page 46).
I followed the instructions in the manual by using "a good quality branded SD card between 8GB and 128GB (Class 10 or UHS type 1)", which Nextbase now tell me is incompatible, even though the manual specifically states that UHS1 cards are suitable. The instructions in the manual are therefore wrong, so it is therefore reasonable to hold Nextbase liable for the malfunction of my dashcam, the remedy for which, Nextbase suggested, is buying and inserting a different kind of card. I pointed out to Nextbase that my wife also has a 512 in her car with the same SD card, as per the same instructions. I asked Nextbase to send me free like-for-like (64gb) replacements (plural). They sent me ONE 32gb card. I emailed back to ask for TWO cards for TWO cameras both sized 64gb, on a like-for-like basis. They refused to do so.
What do readers think about Nextbase’s attitude? What about the instructions in the manual? What do you think about my request to them?
A new issue: my 512 plus rear has frozen twice in the last two weeks. The only way to unfreeze it was to un-power it completely. On the first occasion, I only noticed the freezing five days after it occured, thus leaving me unwittingly driving whilst unprotected. I emailed Nextbase. No sign of Tiffany (Holiday? Quit?). I was asked to send them photos of my SD card, the rationale for this request being that they wanted "to ensure its the correct type and is genuine". I obeyed. The card is a 64gb San Disk Ultra Class 10 U1 (aka UHS1).
Nextbase replied to say that San Disk Ultra SD cards are not designed to be used with dash cams and they recommend using Nextbase branded or San Disk High Endurance (U3) SD cards. They told me that using a Class 10 U1 (UHS1) card was the likely cause of the freezing, as U1 cards cannot cope with repeated over-writing.
I replied to say that I have looked again at the 512 manual and there is nothing there to say we should be using High Endurance SD cards or U/UHS3 cards. I can find evidence on the internet that this has been best practice since at least 2015, if not earlier. I can find four specific statements in the manual about the choice of SD cards:
"SD Card (Recommended Type): 8-128GB MicroSD Card, Class 10 (48mb/s), for best results use a recognized brand" (page 10); "Insert a suitable MicroSD card (Class 10 48/Mbps) in to the Dash Cam" (page 18); "Use a good quality branded SD card between 8GB and 128GB (Class 10 or UHS type 1)" (page 45); "For best recording use a quality branded class 10 type (48MB/s) or UHS type 1 micro SD card of 8 to 128GB recommended size" (page 46).
I followed the instructions in the manual by using "a good quality branded SD card between 8GB and 128GB (Class 10 or UHS type 1)", which Nextbase now tell me is incompatible, even though the manual specifically states that UHS1 cards are suitable. The instructions in the manual are therefore wrong, so it is therefore reasonable to hold Nextbase liable for the malfunction of my dashcam, the remedy for which, Nextbase suggested, is buying and inserting a different kind of card. I pointed out to Nextbase that my wife also has a 512 in her car with the same SD card, as per the same instructions. I asked Nextbase to send me free like-for-like (64gb) replacements (plural). They sent me ONE 32gb card. I emailed back to ask for TWO cards for TWO cameras both sized 64gb, on a like-for-like basis. They refused to do so.
What do readers think about Nextbase’s attitude? What about the instructions in the manual? What do you think about my request to them?