Nextbase Assist

NextBase Tiffany

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Manufacturer
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Mar 22, 2017
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Caerphilly
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United Kingdom
Dash Cam
612GW 512GW 412GW 312GW 212 Lite 112 Go Mirror DUO + DUO HD.
#1
Hello Dash Cam Talkers :)

We're currently working on introducing something called Nextbase Assist which is aimed at improving troubleshooting if/when you need to contact us.

This will be a feature added to all models in our current range, this range can be found here:

There will be shortcuts to access the SD card information, firmware and battery level on screen: this information can also be sent to us quickly if you are using the Cam Viewer App or the Replay 3 program (or read out to us over the phone if you don't use these programs).

The idea is - if you're experiencing something out of the ordinary we can view this information and quickly tell you what is causing the symptoms. This will reduce the amount of questions we ask, making the whole process smarter and smoother.

Would you find this feature useful?

Would the process of asking for help be made better if we asked less questions and could take all the information we need straight from the device for you?

Is there anything you would add?

Look forward to hearing from you.
 

Mtz

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Nov 15, 2012
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Nice place
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Romania
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Viofo A119. WR1. SGGCX2. GitUp.
#6
The camera will save some log on the card and in this way to analize the problem?

enjoy,
Mtz
 

Paul Iddon

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Apr 5, 2016
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Preston
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United Kingdom
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Nextbase 612GW, Z-Edge Z3 Plus
#7
The camera will save some log on the card and in this way to analize the problem?

enjoy,
Mtz
That was my thought Tiffany. Info saved like a note in Microsoft's way of doing things in system crashes.
 

M8TJT

Active Member
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Feb 14, 2018
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Location
Bexhill, East Sussex
Country
United Kingdom
Dash Cam
Nextbase 7202CH & 312GW
#8
Would be good to have it create a *.txt log file with the required data so that the users are not limited to the cam or Replay 3 to read it? As you know, a *.txt file can be read by pretty much anything that will take an SD card.
 

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