Bought a Duo HD a few months ago - everything fine, until today. Every time I start the car and the dashcam tries to record, this happens.
The entire thing is frozen - I have to press the reset button.
It's wired in with a Nextbase hardwire kit. But I've connected it to my laptop via USB, and the dashcam works perfectly, until I try to record video on it, then the same thing happens. It also happens if it's powered just by the internal battery.
I'm using a Samsung EVO Plus U1 (32GB), which has performed perfectly until today. The same card works fine in my laptop.
I've swapped the card for a 32GB Sandisk Ultra class 10, and the exact same fault happens.
I've also reinstalled the latest firmware - this has not helped.
I'm confident that the dashcam itself is the problem. I really expected better for the best part of two hundred quid!!
Have emailed Nextbase and I'm hoping I can get this replaced under warranty. But should I just ditch Nextbase completely and get something else? I had a 720p Duo before this (see another thread) and it was lousy.
Extremely disappointed that you can spend all that money on something you need to be able to rely on, and you apparently can't.
[edit] Does @NextBase Tiffany normally help with this stuff?
[edit again] Just checked on Amazon and apparently I've had it since 24th February 2018, so... four and a half months?
The entire thing is frozen - I have to press the reset button.
It's wired in with a Nextbase hardwire kit. But I've connected it to my laptop via USB, and the dashcam works perfectly, until I try to record video on it, then the same thing happens. It also happens if it's powered just by the internal battery.
I'm using a Samsung EVO Plus U1 (32GB), which has performed perfectly until today. The same card works fine in my laptop.
I've swapped the card for a 32GB Sandisk Ultra class 10, and the exact same fault happens.
I've also reinstalled the latest firmware - this has not helped.
I'm confident that the dashcam itself is the problem. I really expected better for the best part of two hundred quid!!
Have emailed Nextbase and I'm hoping I can get this replaced under warranty. But should I just ditch Nextbase completely and get something else? I had a 720p Duo before this (see another thread) and it was lousy.
Extremely disappointed that you can spend all that money on something you need to be able to rely on, and you apparently can't.
[edit] Does @NextBase Tiffany normally help with this stuff?
[edit again] Just checked on Amazon and apparently I've had it since 24th February 2018, so... four and a half months?
Last edited: