Hello,
There's a couple of things to check.
1. Is the 422GW attached to the GPS mount?
2. Is the power cable plugged into the GPS mount (and not directly into the port on the top of the camera)?
3. Is the 422GW on firmware version R19.1?
A) Turn the Dash Cam on
B) Ensure it is not recording (by pressing the red circle if required)
C) Go into Settings (the button in the top left)
D) Go into Setup settings
E) Scroll across to ‘System Info’
F) Look at the Firmware number RXX.XX.
4. Does the GPS icon show on the camera's screen and what colour is it?
5. Have you tried viewing the footage using the MyNextbase Player app?
6. Please perform a GPS test:
A) Bring the camera into the house. Attach the GPS mount to an external facing window so that it has a clear view of the sky.
B) Plug the camera in using the USB cable. Ensure the USB cable goes directly into the mount, and not into the camera. Ensure the Blue LED is illuminated and that the cam is receiving power.
C) Wait for 10 minutes. Do you see a GPS icon in the bottom right of the camera? What colour is the icon?
If you could let me know the answers to all of the above, I'll be able to diagnose the issue.
Thanks,
Millie
Nextbase Technical Support