Blackvue Scotland base in UK are useless. I have had nothing but problems with this device from hell. Problem, the cams would not come on with ignition.so had to turn on manually (parking mode). Checked ALL the IGN amd BATT fuses with a multi-tester. Used piggy back (double) fuse cables for connecting. Removed device and checked at my home with 12volt model train transformer, and it was working fine. Connected back to my 2017 Mini Cooper, I have to remove the glove box to get at the fuses, bad design, but I do love my Mini, otherwise. Re connected it to car, re-fit glove box. Still does not turn on when starting car, but it will turn on with the switch (parking mode) so I have to ALWAYS remember to turn it on before driving and sometimes I forget. And sometimes it turns off between 30mins and 1hr30mins. Useless!!! All the voltage and timer settings are correct. What really upsets me, the Ebay supplier says I have to return the unit direct to Blackvue, as the purchase is past 28 days?. Blackvue tells me to go back to the the Ebay supplier. The supplier no longer sells or keeps any Magic Pro's. It is p** me off so much! What a waste of money and huge amount of time. The UK trading standards are useless, sellers and traders get away with murder. I wonder how the US fair with returning faulty goods?