I did hear back from Lukas:
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Thank you for sending the screenshot but according to it, the focus looks normal.
Average distance of identification for normal dashcam is about 3 meters. Therefore the objects located at certain distance away, it could look as if it’s out of focus.
I’m wondering if you have changed any image settings on Lukas viewer?
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So they are saying the cam should be set to perfect focus at 3 meters, with things a bit closer or farther away being 'acceptable' focus. I'm not buying it, next step will be disassembly! Can't wait! Of course I've tried every setting possible.