Hi
@PatB,
Thanks for your updates. I've talked to our Team about the issue that you've experienced and heard their opinions. You've explained the fault thoroughly and how the fault occur on multiple Dash Cameras. You've tried my indoor test and the Dash Cam worked perfectly. Due to this we are certain that there is not a fault with the Dash Cam itself or the previous model, but the configuration of the Hard Wire Kit and the modifications to the vehicle's electrics that you've performed. Without having your vehicle right in front of us to see where the issue is occurring, it's impossible for us to tell you when the fault is occurring within the Hard Wire set-up. If you can provide photos of the set-up, we may be able to diagnose the issue, but we think it may be due to either excessive power or an unstable power source. We'd like to help you get this up and running correctly as you've invested so much time and money in all the correct items (such as SD card) and narrowed down the fault paths, but we do not know where the fault is currently occurring with the power source.
Hi
@dangerousdriver77,
It does sound like you're having a similar issue with your Hard Wire Kit fitting. I'd recommend making sure you have a suitable High Endurance U3 SD card.
I'd also recommend performing the same indoor test as I recommend previously;
1)Take the Camera and the Mount inside
2)Using external power from a mains plug, power the Dash Cam in through the mount.
3)Leave it for 2-3 hours with Parking Mode off to make sure the battery is charged.
4)Turn ON Parking Mode, then leave the camera alone and monitor how long it takes to deactivate.
5a) Then see WITHOUT ANY EXTERNAL MOVEMENT whether the camera reactivates by itself within 10 minutes
5b) Or whether you need to move the camera for it to turn on (Parking Mode activating) after 10 minutes.
If you then review the clips like you have above, that should help diagnose the issue.
I'm very sorry that you're experiencing these problem and would like to help you identify and rectify the issue.
Regards,
Millie- Nextbase